Job Description

Job Introduction

Are you passionate about delivering exceptional customer service and making a real difference in people's lives? Well we've got an exciting opportunity for a dynamic

Housing Coordinator

to join the team on a

6 month fixed term contract

.


This role is all about creating a seamless and positive experience for our customers - from their first enquiry to the end of their tenancy. You'll be the friendly face (and voice!) of Yorkshire Housing, helping customers navigate everything from property marketing and tenancy changes to mutual exchanges and general housing queries.

What you'll be doing:

Acting as a single point of contact for customers, providing a personable and helpful service. You'll do this via various channels and be responsible for this workload and the various channels enquiries come through. Supporting customers through the pre-tenancy and onboarding process. Managing tenancy change requests, mutual exchanges, and end-of-tenancy coordination. Accurately and efficiently manage the shortlisting and allocation process. By vetting customers and liaising with third parties directly. Creating engaging property adverts and marketing homes across digital platforms. Collaborating with internal teams and external partners to ensure customers get the right support at the right time. Processing housing register applications and understanding eligibility policies on behalf of local authorities.

Plus much more! Check out the Role Profile for more details on what the role is all about.

What we're looking for:

A customer-obsessed mindset with a passion for helping others. Strong communication and organisational skills. Confidence using digital tools and social media to connect with customers. A can-do attitude and a drive to continuously improve. Multitasking and time management skills in line with SLAs and deadlines. Experience in social housing or customer service would be a bonus - but not essential.


It's a great opportunity to grow your career, build relationships across the business, and help shape the future of our housing services. Check out the attached Role Profile for more details and what we're looking for from the right person.

Why apply?

Its's more than a job--it's a chance to grow your career and help shape the future of housing services at Yorkshire Housing. You'll be supported by a brilliant team and have the freedom to bring your ideas to life.


This a full-time opportunity for a

6 month fixed term contract

with a salary of

26,509.29

, for a 35 hour week plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays.


We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we'll match your contributions up to 9%, just to name a few.


Our people's health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

The fine print

The closing date for applications will be

04.12.25

, but we might close it early if we get lots of great candidates, so don't hang around. We'll be holding interviews on

12.12.25

, please make sure your diary is free before applying.


If you're applying for this role internally, you must inform your current line manager (it's the right thing to do!).