Job Description

Role Overview - What is it?

Please note this role is a 12 Month FTC.

To complete detailed inspections of all new properties against a property specification document, and then using those inspections and your specialist knowledge of the sector / topic to create detailed survey reports and schedules of work for landlords, contractors and technicians.

Working remotely across the region to assess each unit against the applicable THN property specification for that service, including relevant H&S and compliance elements. Liaising directly with landlords / agents, building on relationships created by our Landlord Partnerships team, to ensure required works are completed to the THN standard.

Working innovatively and at pace, within the agreed THN delivery process, to maximise departmental performance (e.g. minimise voids, ensure best value). Sharing your specialist knowledge in an appropriate and suitable way to ensure landlord / agent understanding of the legislation and their obligations within it.

Maintain and further develop positive and effective working relationships with all stakeholders, including colleagues (e.g. Landlord Partnerships and Maintenance Teams), contractors, H&S inspectors and landlords / agents.

Effectively and efficiently project manage all refurbishment works, working to coordinate internal and external resources / contractors to ensure optimal outcomes. At all times remaining focused on the standard, quality and compliance of works being delivered, highlighting any deviation from the required deliverables where applicable.

Oversee and complete all aspects of the housing and accommodation delivery process, including the supply and installation of white goods / furniture and installation of household items and signage. Liaising with suppliers as and where applicable ensure a streamlined delivery and installation process.

Complete a range of interim and final inspections throughout the process to ensure all new THN housing and accommodation is delivered to the relevant standards, including accurate record keeping for review and audit.

Main Duties - What needs to be done?

Property Acquisition and Leasing Coordination

Take over the landlord liaison and leasing process from our Landlord Partnerships (acquisition) team during the delivery process, ensuring housing and accommodation meets the company's standards and legal requirements. Conduct and coordinate initial inspections to assess suitability, safety, and compliance with regulations (e.g. electrical, gas, asbestos and legionella and fire safety). Prepare accurate schedules of works for landlords, contractors and technicians, sharing knowledge and advice as appropriate to ensure understanding around deliverables, quality and compliance elements. Complete fire risk assessments to ensure all our buildings are compliant and highlight any remedial works that are required to make the building compliant. Project manage various workstreams to ensure the most efficient and effective delivery of all new (and hand back) housing and accommodation. Coordinate the acquisition and handover of keys, access codes, and security systems for new properties. Ensure all white goods and essential appliances are functional and compliant at the point of handing the housing and accommodation over to operational departments.

Inventory Management

Prepare and maintain detailed inventories of all assets, fixtures, fittings, white goods, and furnishings within each property at the start of the lease. Document the condition and operational status of all items, including photos and written reports. Install all relevant signage, notices and household items within the housing and accommodation, along with the preparation of a complete Operational Handover Manual, as required for the specific THN service.

Documentation and Compliance

Proactively engage with landlords / agents throughout the delivery process to ensure their full understanding and appreciation of the applicable legislation (e.g. gas, electric, fire safety, legionella and asbestos) and their obligations. Liaise with suitable contractors, where applicable, to arrange the completion of relevant legislative inspections, reviewing all reports and certificates carefully to identify and required remedial works. Project manage and remedial works that may be required within the wider delivery / refurbishment process, ensuring evidence and documentation is collated. Ensure compliance with relevant regulations, including landlord licensing (e.g. HMO), health and safety standards, and tenancy deposit schemes is in place and evidenced. Provide regular updates and reports to the Housing Delivery Manager, Head of Delivery and wider internal stakeholders on property status, compliance, and risk management. Ensure all handover documentation is complete and signed off by landlords and tenants. Maintain accurate records and project plans at all times, both within the THN delivery system (Omni-Ledger) and offline, using them to support the achievement of optimum levels of performance.

Communication and Stakeholder Management

Act as the primary point of contact for landlords, contractors, and internal teams during the delivery process, liaising with colleagues in Landlord Partnerships towards the end of the process (and in case of dispute) to ensure optimum relationships. Communicate effectively with stakeholders to manage expectations and resolve any disputes or issues. Build and maintain positive relationships with landlords to encourage future property leasing opportunities.

Scope and Accountability

Financial - Working within defined project budgets / Scrutinising quotations for accuracy and value. Legislative / Compliance - Assessing and Reviewing Building H&S and Fire Compliance / Reviewing Asbestos and Legionella / Confirming Gas and Electric Compliance Risk - Asset Compliance and awareness of Site H&S Management Governance - Policies / Data Protection / Budgets / Asset Compliance Assets - Managing multiple projects

Relationships - Who will I be working / engaging with?

Internal

- Other business function colleagues (e.g. Landlord Partnerships, Repairs & Maintenance) / Maintenance and Facilities Teams / Head of Service and Senior Leaders/ Directors

External

- Landlords and their Contractors / Public Sector Authorities (HMO Licencing, Fire Service). Residents.

Competencies - Who with and your skill level?

Ideally qualified as MRICS or MCIOB, with a demonstrable knowledge and experience of property fit out and refurbishment works, in housing, social or otherwise. Substantial experience of operating at an appropriate level within a relevant public, private or third sector organisation; whereby you were responsible for comparable / similar functions. Project management experience in a fast-paced housing environment. Recognised and evidence levels of high personal drive and ambition to deliver (and exceed) against personal targets, in the pursuit of shared strategic objectives. Excellent communication and influencing skills, with an ability to work independently to foster and develop highly trusted relationships, in support of achieving identified goals. Solution focused approach to delivering results, managing and mitigating risks and managing / resolving challenges. Extensive knowledge and experience of the nature and type of services provided, with up to date understanding of current socio-economic trends and pressures. Genuine demonstration of personal values and approach that align with our organisational values of always being dependable, respectful, kind, innovative and dynamic. Commitment to collaborative and team working, recognising the importance of engaging senior colleagues and professional leads to work together across teams and departments to find the best solutions for the organisation.

General and Additional

The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder. The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post. The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are always followed. The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant. Extensive travel across the UK will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence (manual/automatic) and access to private vehicle for business use when required. An Enhanced Disclosure is required for this position.
Job Type: Fixed term contract
Contract length: 12 months

Pay: 40,000.00 per year

Benefits:

Company car Company events Company pension Enhanced maternity leave Enhanced paternity leave Paid volunteer time Referral programme Sick pay
Work Location: On the road