Job Description

Housing Income Officer

Location: Manchester (Hybrid Working)

Salary: 33,382

Are you passionate about making a difference in social housing? Do you have experience with Housing Benefit and rent account management? Join Golden Lane Housing as a Housing Income Officer and play a vital role in helping tenants sustain their homes.

What you'll do

Be the key point of contact for tenants, their representatives, and local authorities, providing clear guidance on rent payments, Housing Benefit applications, and tenancy queries. Manage and maintain rent accounts, ensuring accuracy and proactive debt management to keep arrears at the lowest level possible. Support tenants through the Housing Benefit process, including Specialist Supported Housing and Exempt/Managed claims, ensuring smooth applications and timely resolutions. Work collaboratively as part of a dedicated team, liaising with internal colleagues and external stakeholders to deliver excellent income services.
What we're looking for

Experience in debt management within social housing and a strong understanding of Housing Benefit regimes. Knowledge of rent account processes and the ability to build positive relationships with tenants and partners. Excellent communication skills and a team-focused approach. Highly IT literate with confidence using housing management and accounting systems.
Why join us?

At Golden Lane Housing, you'll be part of a supportive team committed to helping people live independently. We offer hybrid working, professional development, and the chance to make a real impact in the housing sector.

Apply today and help us deliver sustainable housing solutions for those who need it most.

Job Types: Full-time, Permanent

Pay: 33,382.00 per year

Benefits:

On-site parking
Work Location: Hybrid remote in Manchester M14 7HR