Job Description

Housing Management Coordinator
Exeter - Northgate Court Project
Permanent, full time (37.5 hpw)
Pay 13.21 per hour (25,838 per annum)
Home, a place where you belong
Looking for a job where you can really make a difference? Join us as a Housing Management Coordinator in Exeter! You'll help people who've experienced homelessness settle into safe, well-maintained homes they can be proud of.
What's in it for you?
34 days leave, pro-rated (including bank holidays and a "me day")
Paid time off for volunteering
Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
Save up to 1140 yearly with our health cash plan, covering dental, optical, and therapies
Career path with development and an excellent training package
Excellent benefits and rewards including supermarket discounts and travel expenses
Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing.
Typical day as a Housing Management Coordinator
As our Housing Management Coordinator at Northgate Court no two days will be the same, from booking planned works, dealing with emergency property issues, or being a sounding board for our amazing customers to talk about issues in their lives.
Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their licence agreements.
Supporting customers with their tenancies and housing benefit claims
Sometimes issue warning letters or attend court if needed
Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void within set timescales.
Keeping us complaint with maintenance and health and safety standards.
You'll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the Top Ten Great Places to Work in the UK!
Our team
You will join our newly formed ETAAS team supporting customers rebuild their lives after periods of street homelessness or a breakdown in current accommodation.
You bring
Experience in managing a housing management caseload and overseeing landlord and housing management duties.
Know-how of re-letting of rooms or units, collecting rents, and taking formal legal action when needed.
Able to work within a small team of three Housing Management Coordinators, offering guidance and support to your colleagues and customers.
The ability to work on your own initiative, positively influencing people from all different backgrounds.
A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.
Confident working collaboratively with colleagues in other parts of the business as well as with external partners
We are unable to sponsor you for this role.
Job details
Four week rolling rota to include working one in every three weekends, working. 11.5 hrs shifts, 3-4 days per week
Based at our services in Exeter (across two City Centre locations)
Use technology for support plans, benefit claims and tenancy signs ups
You'll need an Enhanced DBS check done and we pay for that
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.
Find out more
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Finally, do let us know if there's anything we can do, to help you shine in our process at
South West Supported Portfolio 2

Skills Required