Job Description

Title: Housing Management Graduate x2

Contract Type: 2.5 year FTC - Full Time - 35 hours per week

Salary: 30,000 per annum

Reporting Office: London, Stratford

Persona: Agile 1-2 days office attendance required

Working Pattern: Monday to Friday - 09:00 - 17:00

Closing Date: 18

th

July 2025 - 23:00

Interview Dates: 4

th

August 2025

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Role Profile - Housing Management (Graduate).docx

The L&Q Graduate Programme has been designed to help you get the career you have always wanted. We are looking for two ambitious graduates who want to work in social housing and develop a career path that will change resident's lives.



These roles provide the opportunity to start a career with a values-led organisation that will support you to learn and develop throughout the programme and beyond into future leadership positions.

Join our Housing Management Team as a Graduate at L&Q:

Are you a graduate with a passion for making a difference? Do you see yourself as a future leader, ready to drive positive change in communities? We are looking for resilient candidates who can demonstrate drive, enthusiasm, determination and a passion to help others.



Working across our Customer Service and Housing Management departments, you will take part in rotations through various teams to develop essential knowledge, professional behaviours, and leadership skills. Customer Service comprises of the following teams: Contact Centre, Income Management, Lettings, Voids, Customer Relations, Operational Support, and Rent and Service Charges. Housing Management includes Tenancy Management, our Housing Specialist team who manage anti-social behaviour (ASB), and the Neighbourhood Housing Leads, who work every day with our residents.



From day one, whilst being supported through a structured development programme, you'll be engaged in a challenging role and will take ownership of your responsibilities. Together with your fellow graduate, you will also contribute to project work, which you will present back to the wider team. Experienced managers and mentors will guide you throughout your journey, providing regular feedback and coaching to help you grow and succeed.



Strong organisational and excellent communication skills are essential to this role as well as a good understanding of first-class customer service.

If this sounds like you, we would love for you to apply!

Person Requirements -

What you'll bring:

Independent, driven, and dedicated, with a passion to learn. Customer focused and innovative. Strong communication skills Excellent interpersonal and organisational skills Be commercially minded and a strategic thinker. Must be able to work in the UK.

Other essential skills and experience include:

Ability to multi-task and work to deadlines Good IT skills Self-motivated

Qualification Requirements:

A minimum of a 2:2 honours degree, A minimum of 3 A Levels Grade C or above. A minimum of five GCSEs at grades A-C or 9-4 (or equivalent), including English Language and Mathematics.

Graduate Apprenticeship details:

Level 3 Housing and Property Management Apprenticeship or


Level 4 Senior Housing and Property Management (with CIH certificate) Apprenticeship or


Level 4 Project Management

What you can expect:

Competitive salary and great company benefit package -

Benefits

include:

Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and

many more

... Great breadth and variety of experiences through a structured apprenticeship programme. You will have access to outstanding training offered internally. You will be supported throughout the programme by an experienced line manager and mentor.

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.



250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.


At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.



L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.


If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk


At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.



Click here to find out more about L&Q and why you should join us!

Housing Management Graduate x2 - 6892

Location:

London - Stratford

Posted:

04/07/2025

Closing date:

18/07/2025

Closing time:

23:00