Job Description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.


We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.


We are pleased to share an opportunity for someone to us as a Housing Manager (Tenancy Sustainment). This is a permanent job, working 37 hours per week, Monday to Friday.


This role is working from our office in East Dereham and would suit applicants living in and around Norwich, East Dereham and North Norfolk. The role comes with Agile Working and Flexible Working will be considered.


As a Housing Manager, you will lead and develop a team of Housing Officers to provide an outstanding customer service and support the Head of Housing to deliver our housing strategy and our vision, Housing Made Simple.


Leading a team of officers who provide effective tenancy management, enabling our customers to sustain their tenancies. They will identify vulnerable tenants and assess individuals support requirements at the earliest possible stages and co-ordinate the support required to successfully manage their tenancy, using a coaching approach that empowers and enables tenants to manage their home, money and rent payments.


You will focus on reducing the number of tenancies that fail, particularly in the first 12 months, ensuring that customers' homes are suited to their needs and safe for them to live in and provide performance reports that demonstrate team performance. Ensuring there is continued dialogue with the customer and any support agencies through effective case management until such a time that their tenancy is no longer at risk.


You'll ensure that your team keep accurate records of all communications and actions. Whilst working collaboratively with other teams across the business to address issues such as adaptions, access, property condition, and outstanding repairs. You'll support the Head of Housing by being a subject matter expert, acting as a point of contact for the wider business, providing support and advice on complex cases and undertaking project work across the service whilst ensuring we are compliant with the law, legislation and group policies and procedures.


Applications are welcomed for the role of Housing Manager from those with previous e experience of managing a field based team and strong organisational skills. With experience of developing others, ensuring they have the skills, knowledge, and resources to carry out their roles.


With an understanding and experience of working within legislation and regulatory requirements applicable to the social housing sector. Exceptional communication skills with the ability to deliver complex and difficult messages in a simple and engaging way.


You'll be able to analyse and interpret data to understand and improve performance and be able to demonstrate effective performance management. Prioritise and manage workload based on urgency and ensure that workload across the team is managed appropriately. Educated to GCSE level or equivalent.

In return for your hard work, we offer a competitive salary of 46,297.19 per annum and a benefits package that includes:

25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave. Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards. Death in Service Benefit. Company Sick Pay. An agile working environment to achieve a healthy work/life balance.

and that's not all! We're also proud to offer:

Opportunities for development (including apprenticeships, our Academy, and various training options). Health and well-being programs and initiatives. Empowerment (we give you the tools and systems to make the right decisions for resolving issues). A Leadership Team that inspires, develops, and supports you.

Please see the attached The Housing Manager The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 6187 and state that you are applying to be a Housing Manager in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box.


If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 17.08.2025. Interview Date: TBC.


Applications may be reviewed, and candidates invited to interview ahead of the close date.


We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.


No Agencies please.