Job Description

Overview

Sutton Slate Supported Accommodation delivers essential housing services to individuals requiring additional support in their living environment. We are dedicated to maintaining exemplary, safe, and well-managed accommodation whilst ensuring our residents receive the support they need to flourish.

Role Summary

We are seeking an experienced Housing Officer to oversee the operational management of our supported accommodation facilities. This position combines property management, compliance oversight, and resident support coordination, requiring a detail-oriented professional who can maintain high standards whilst fostering a supportive living environment.

Principal Duties and ResponsibilitiesCompliance Management

The Housing Officer will be responsible for maintaining comprehensive compliance across all aspects of our facilities:

Conducting regular property inspections and maintaining thorough documentation Ensuring all necessary certificates are current and properly filed Managing and supervising maintenance and housekeeping staff to ensure service delivery standards Overseeing heating systems and Hive smart technology management Maintaining security systems including CCTV infrastructure Managing appliance maintenance, care and warranty documentation Overseeing company vehicle maintenance and compliance Managing property-related costs and budgets Ensuring tenant compliance with accommodation rules and regulations Administering and reviewing tenant service charges

Maintenance Coordination

The role includes comprehensive maintenance management:

Developing and implementing routine maintenance schedules Coordinating with external contractors and ensuring quality of works Managing maintenance stock levels and procurement processes Responding to emergency maintenance issues Documenting all maintenance activities and creating reports

Hygiene and Housekeeping Oversight

Maintaining the highest standards of cleanliness and hygiene is essential:

Developing and supervising cleaning rotas for all communal areas Managing cleaning supplies inventory and procurement Coordinating end-of-tenancy cleaning processes Ensuring compliance with health and safety regulations Maintaining cleaning records and quality control measures

Essential Requirements

Minimum 3 years' experience in supported housing or similar residential property management Comprehensive knowledge of housing regulations and compliance requirements Excellent organisational and documentation skills Proven experience in staff supervision and contractor management Strong budget management abilities Proficiency in property management software systems Full, clean UK driving licence

Core Competencies

Outstanding communication and interpersonal abilities Strong problem-solving and decision-making capabilities Excellent time management and prioritisation skills Ability to work under pressure and handle emergency situations Empathetic approach to working with supported accommodation residents Technical aptitude for managing building systems and security equipment

Working Arrangements

Full-time 9-5 Mon-Fri, permanent position Occasional on-call duties required Physical demands include walking properties, climbing stairs, and inspecting facilities Must be comfortable working in various weather conditions during external inspections May require occasional weekend or evening work for emergencies or special projects

We Offer

Professional development opportunities Supportive team environment Opportunity to make a positive impact in residents' lives

Application Process

Qualified candidates should submit their CV and covering letter detailing their relevant experience in supported accommodation management. Please include specific examples of your experience in compliance management, maintenance coordination, and staff supervision.

Sutton Slate Supported Accommodation is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

No agencies, please.

Job Types: Full-time, Permanent

Pay: From 13.00 per hour

Expected hours: 40 per week

Additional pay:

Performance bonus
Benefits:

Free parking On-site parking
Schedule:

Monday to Friday
Experience:

Customer service: 1 year (preferred) Property Management: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person