Job Description

Job Introduction

Pinnacle Group are looking for a dedicated Housing Officer to manage and support our residents effectively. You will be joining our Homes team based in Birmingham. Your responsibilities will include handling tenant inquiries, managing housing allocations, ensuring compliance with housing policies, and addressing any issues that arise within the community. You will need excellent communication skills, a strong understanding of housing regulations, and a compassionate approach to customer service. If you are passionate about making a positive impact on people's lives and supporting vibrant communities, we would love to hear from you.


This role requires frequent travel to Turn Hill, Shrewsbury, Shawbury and Kineton. The working hours are Monday - Friday 8.30am - 4.30pm.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.


We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.


Who we're looking for


We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.



Key responsibilities:

Deliver occupancy cycle services including pre-move out, move out, pre-move in, move in, and 14-day observation visits, ensuring high standards and collaboration with industry partners. Work in partnership with RAMS to ensure homes meet contractual move-in standards, providing families with high-quality housing and a welcoming service. Ensure move-out standards are met, applying recharges fairly and diplomatically using an evidence-based approach. Identify and resolve health and safety concerns in homes and communities, contributing to a holistic patch service for families. Liaise with local agencies, charities, and military support services to deliver joined-up support for families. Support large-scale and short-notice moves, including regional/national travel and covering colleagues' absences. Lead and assist in resolving complaints and occupancy breaches, including drafting reports and formal responses. Maintain accurate records in all operational systems, ensuring high-quality casework and compliance with procedures.


Key requirements:

Full driving license Prior experience in public or private sector housing management, or a customer service-focused operational environment. Demonstrates commitment to and passion for providing enhanced services to service families Good standard of numeracy and literacy

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.


We welcome applications from all backgrounds - particularly from those who represent the communities we serve.


As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.


We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes * Personal Development Plans