Job Description

Reference 129874

Housing Officer

Birmingham area

30,503.19 - 33,188.00 per annum

37.5 hours per week

7th November 2025

About the role

To provide a high quality Estate and Tenancy Management Service to a diverse range of customers within a designated geographical patch, ensuring the varying needs of all customers including those who are vulnerable are met. To work closely with a range of internal and external key stakeholders and key partners in both assisting customers to sustain their tenancies and to promote responsible tenancy conduct for the benefit of all customers, taking enforcement action only where necessary. To maintain clean and green estates and thriving communities.

What you'll be doing?

Communicating with other colleagues across all departments in order to ensure a joined up approach to Tenancy Management and a samless service to our customers. Provide impartiality and consitancy in all alleged incidents of anti-social behaviour and be pro-active in initiating the necessary resolutions within the timescales and in accordance with Trident's Policy & Procedure. Provide a visible and positive housing presense where customers have a dedicated first point of contact Complete Estate and Community Inspections raising and following up on appropriate corrective actions to customer satisfaction to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Understanding all services and charges provided to estates, properties and communal areas and explaining such charges to residents whilst also ensuring the quality of services provided. To support customers affected by welfare reforms and benefit changes, facilitating access to employment and digital support and helping them to make appropriate claims. Be proactive in identifying opportunities for Esate improvement and therefore obtaining thorough and accurate quaotations and providing detailed proposals in accordance with the annual esate budgets system To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding policies and procedures.

Who we're looking for?

Working knowledge of legislation relevant to Esate and Houisng Management Knowledge of legal enforcement proceedings via the County Court. The ability to work both autonomously and as part of a team Accountable decision making Reliable and punctual Ability to maintain confidentiality Ability to use own initiative Adapt to a Flexible work environment Ability to being creative an innovative Strong interpersonal skills Excellent communication skills High level of professional integrity Adopting a person centred approach Ability to be accurate and methodical To have strong Leadership, coaching and mentoring skills Experience of working with Microsoft applications

Why join us?

This is not just a 'job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.


Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:


Trustworthy Collaborative Accountable People Focused Caring in all we do

The benefits

34 days annual leave, plus the option to purchase up to 5 additional days A day off for your birthday 4 days off when you move home Life assurance (3 x salary) Employee Assistance programme & wellbeing programme Flexible Working options Learning & Development opportunities

Who we are?

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.


The Group consists of;


Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.


As a Disability Confident Committed Employer, we have committed to:


ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!


All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.


Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).


We reserve the right to close this vacancy early should sufficient applications be received.


At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.