Job Description

We are recruiting for a permanent Housing Officer to cover areas in the West Midlands, including Birmingham, Solihull.
In this role, you will help GreenSquareAccord deliver excellent customer service by meeting a range of housing needs across different types of tenures.
You will work both independently and as part of a team to proactively provide a high-quality housing management service, with a strong focus on customer satisfaction and value for money.
Your responsibilities will include managing complex tenancy issues, such as property condition concerns and cases of anti-social behaviour, as well as handling estate matters including health and safety.
You will also support new and existing customers by giving them the information they need to manage and sustain their tenancy.
When required, you will support the Regional Locality Manager by attending relevant Locality Board meetings in line with our Locality Model.
This role requires a cover letter. If one is not provided, your application might not be considered.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
You will have a good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level.
Housing or related qualification would be beneficial for this role.
You will require knowledge and experience of housing and tenancy law, including succession, mutual exchange, assignments and ending tenancies. This will also include experience of tenancy or leasehold management and enforcement.
For this role you will be able to demonstrate a good track history of delivering excellent customer service. This will also include excellent administration and organisational skills, with an ability to prioritise effectively and manage own demanding workload.
A FULL UK driving licence is essential for this role.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:

• We believe our customer is everything

• We are one team

• We are supportive and caring

• We are business-minded for social purpose

• We are curious and ambitious.

Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement

• A defined contribution pension scheme.

• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).

• Two days paid volunteering leave per year

• Buying and selling of annual leave

• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Closing date for applications:
05-01-2026

Skills Required