Job Description

Hybrid Working - minimum 1 day per week at our Head Office

An exciting opportunity has arisen to join CHS as a Housing Officer in our General Needs Housing Team, covering a patch of around 350 rented and shared ownership properties in Cambridgeshire.



At CHS our mission is to enable people to flourish, by providing security and creating opportunities, through the delivery of high-quality Cambridgeshire based homes with support. If you are looking for a truly rewarding role, then come and join us.



We are a friendly and supportive team based at CHS's offices in Histon. We work together to provide duty cover at the office on a rota basis, plus you can apply for hybrid working from home. You will be out and about on your patch regularly, visiting customers, conducting estate inspections and making sure our neighbourhoods are places where people are proud to live.

What you'll do

In this highly responsible and varied role you will be at the heart of CHS activity. As part of our housing management team, you will deliver a first-class service to our customers. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently and fairly, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement.



You will be able to manage your own workload with minimal supervision to ensure a customer focused service is provided. You will be able to involve customers, work in partnership with other agencies and improve service delivery to meet customers' needs.

About you

Motivated to make a positive contribution from day one Good knowledge of housing management, tenancy sustainment, welfare benefits, and collaborative multi-agency working Focussed on delivering excellent customer service Excellent time management and decision-making skills Strong organisational and communication skills Competent in the use of MS Office packages (including Word, Excel, Outlook) Flexible and adaptable A full UK driving licence, business insurance and use of a car for work purposes is essential

Benefits

Employee discount scheme (retail, leisure, gym membership and fitness equipment) Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) Employee Assistance Programme Cycle to work scheme (salary sacrifice) One day off a year to volunteer for a charity of your choice 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff) Company sick pay 58p per mile business mileage allowance Refer a friend scheme (250) Contributory pension scheme, which both you and CHS contribute to Enhanced maternity and paternity leave Flexible Working Policy Full induction Comprehensive free training and development opportunities with paid time off Free DBS (for relevant posts) Free onsite parking Hybrid Working Policy Flexitime


Please note this role is subject to a basic DBS application.

Closing date for applications: M Sunday 19 October 2025

Interviews will be held on: Monday 3 November 2025

For more information or for an informal chat please contact

Tracey Bradbeer, Housing Manager on 07542 605921 or email

tracey.bradbeer@chsgroup.org.uk

Or

Charlotte Daleworth

,

Housing Manager on 01353 713566 or email

charlotte.daleworth@chsgroup.org.uk

Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.

Our Purpose

We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.