Job Description

:

SD Commercial (UK) Ltd is currently seeking a dedicated Housing Officer to join our Block Management Team. This is an excellent opportunity to work in a dynamic and rewarding environment where you will play a crucial role in providing support to both residents and management, ensuring the effective operation of our properties.

Key Responsibilities:

Reception Duties:

o Oversee the signing in and out of all guests, visitors, and contractors.

o Complete help desk forms for reactive maintenance and ensure they are passed on to the relevant departments.

o Provide comprehensive administrative support to the residence team.

o Deliver an excellent and professional reception service to residents and visitors.

o Handle queries and complaints in an efficient, courteous, and professional manner.

Security and Health and Safety:

o Conduct regular patrols of the residence and grounds, reporting any security or safety concerns.

o Monitor and enforce health, safety, and maintenance standards within the residence and grounds, reporting any issues to the residence management.

Report Writing:

o Prepare and complete necessary reports, including incident reports, noise complaints, accident reports, and others as required.

o Monitor resident conduct, encouraging adherence to the Code of Conduct, and report any breaches.

o Provide evidence and detailed reports when requested by the management team.

o React to incidents promptly, utilizing initiative and ensuring accurate logs and reports are made.

Customer and Colleague Liaison:

o Liaise effectively with other Facilities Officers, clients, sub-contractors, and residents, fostering positive working relationships.

Other Duties:

o Act as the appointed First Aid person when required.

o Assist the residence team in preparing for new arrivals.

o Undertake other general duties as required to support the efficient running of the property.

o Act as a liaison between residents, contractors, and internal teams, ensuring effective communication at all stages of property management.

Person Specification:

Skills, Experience, and Personal Qualities (Essential Criteria):

Previous experience in property management or a similar role (1 year minimum).

Excellent telephone manner with strong communication skills.

Highly organised with a proactive approach to tasks and problem-solving.

Good understanding of health and safety practices and regulations.

Strong written and verbal communication skills, with a customer-focused approach.

Capable of working independently with minimal supervision.

A flexible, adaptable team player, with a willingness to assist others and share knowledge.

Ability to work outside regular hours if necessary, and assist with emergencies or special projects.

Experience working with vulnerable or diverse communities.

Additional Information:

Work Environment: The position is based on-site and does not offer remote work.

Full-time: Flexibility required based on business demand. May require to work evenings, weekends, nights and occasional on-call hours

Qualifications:

Experience in property management (1+ year) and customer service (1+ year) is a plus point.

A background in health and safety is desirable, but not mandatory.

Job Type: Full-time

Pay: 12.21-14.50 per hour

Benefits:

Company pension
Ability to commute/relocate:

Cardiff CF10 2HA: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer support: 1 year (preferred)
Work Location: In person