Job Description

We are currently recruiting for a Housing Officer covering a patch in Wiltshire on a permanent basis.
The Housing Officer is a key role within the Localities structure providing an essential service to our customers and to other teams within GreenSquareAccord
This post is customer facing with a direct responsibility for Tenancy Management and you will report to a Locality Manager within a Localities team.
As a Housing Officer, you will investigate and act against cases of anti-social behaviour, tenancy fraud, risk and suspected property abandonment acting swiftly and in line with our policy and procedures.
This role will also include undertaking tenancy audit visits and general tenancy management responsibilities as well as safeguarding and supporting other teams when required.
You will independently and proactively manage ASB complaints as well as working alongside our specialist Tenancy Enforcement Team to bring resolution to the more complex ASB cases
You will also be required to support the ongoing implementation of the new regulatory requirements as defined in the Social Housing Regulation Act 2023 by carrying out Tenant Satisfaction Measure surveys and engaging with our customers and partner agencies to design and implement improvements on our estates
Proactive involvement with our customer Drop-In Surgeries already in place across this Locality is also a key requisite for this role.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
Essential - You will have a good general or technical education beyond GCSE e.g. 2 or more A- Levels/NVQ3 or vocabulary, verbal reasoning and numerical skills to the equivalent ability level.
You must have knowledge and experience of housing and tenancy law including succession, mutual exchange, assignments and ending tenancies. You will also be required to have experience of tenancy management, safeguarding and enforcement.
Having experience of preparing and serving legal documents, including but not limited to Acceptable Behaviour Agreements, Notice of Seeking Possession, Notice to Quit and producing witness statements is desirable but not essential.
This role will require you to have excellent communication and customer service skills.
Desirable - Ideally you will be a Member of the CIH and hold a Housing or related qualification.
Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:

• We believe our customer is everything

• We are one team

• We are supportive and caring

• We are business-minded for social purpose

• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement

• A defined contribution pension scheme.

• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).

• Two days paid volunteering leave per year

• Buying and selling of annual leave

• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Closing date for applications:
06-01-2026

Skills Required