Job Description

Fixed term contract 12 months

Full time (37 hours per week)

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.


This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

What you will be doing:

Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

We'd love to meet someone with:

Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Experience with newbuild signups. + Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders.

Why Join Us?

At bpha, our values are at the heart of everything we do:

We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference.

Amongst what we offer you is:

A competitive salary of 33,500 including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme


Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.


Early applications are encouraged to avoid disappointment.


All offers will be subject to satisfactory pre-employment screening, including DBS check and references.



INDMED


bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.


We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing.


We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.


We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services.


As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).