Job Description

We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes.
This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners.
The Role
Carry out tenancy audits, welfare visits, and estate inspections across a defined patch
Identify safeguarding concerns and support needs, making referrals where necessary
Manage tenancy changes, assignments, successions, and introductory tenancy reviews
Investigate and resolve tenancy breaches, including unauthorised occupation and subletting
Respond to and manage anti-social behaviour cases, working in partnership with other agencies
Support new tenants through tenancy sign-ups and settle-in visits
Ensure accurate case management and record-keeping
Attend court hearings, case conferences, and panels where required
Work collaboratively across housing, legal, enforcement, and community safety teams to deliver joined-up services
Deliver excellent customer service and maintain high standards of professionalism at all times
Key Requirements
Proven experience in tenancy and estate management within a local authority or housing association
Good working knowledge of housing law, ASB casework, and enforcement procedures
Excellent communication and interpersonal skills
Ability to manage a diverse and demanding caseload independently
Strong organisational and IT skills
Experience working with vulnerable tenants and a commitment to supporting tenancy sustainment
Full UK driving licence and access to a vehicle
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.