Job Description

We are looking for a motivated and experienced Housing Officer to join our Tenancy Operations team.

Contract Terms:

35 hours per week (full time), maternity cover for approx. 12 months

Salary:

39,193 - 43,038, Grade E4-E1 + car allowance

Location:

Invergordon with hybrid working. This role involves frequent travel to all housing stock locations across the Highlands.? This includes regular travel to Caithness'.

Closing Date:

Monday, 20 October at 1pm

Interview Date:

Thursday, 30 October 2025

About the Role

Albyn Housing Society is looking for a dedicated and knowledgeable Housing Officer to provide excellent, tailored support to our tenants.?In this role, you will manage an assigned caseload to deliver effective housing management services relating to primarily Allocations & Voids. The Tenancy Operations team also deals with Anti-Social Behaviour, Tenancy and Estate Management. You will ensure services meet and exceed our standards, while adhering to Scottish social housing regulations. This hybrid position offers a mix of office and remote working, along with site visits across the Highlands.

Key responsibilities include coordinating tenancy allocations, supporting tenants' needs, and resolving tenant issues efficiently and effectively, while following best practice and upholding Albyn's values.

About You

We are seeking a proactive, organised, and customer-focused individual with a strong background in housing management. To thrive in this role, you will need excellent interpersonal and problem-solving skills, an ability to work independently, and a commitment to helping tenants succeed. A working knowledge of social housing policies and tenancy legislation is essential.

Requirements:

Minimum of an HNC in Housing-related studies OR relevant experience in housing management. Strong organisational abilities and an independent approach to managing caseloads. Proficiency with Microsoft Office and housing management systems. Ability to build relationships with a variety of stakeholders and collaborate effectively. A positive and adaptable outlook, with excellent communication skills for successfully handling challenging situations. Current and full driving licence and have access to own vehicle.

Other job titles you may have had:

Allocations Officer, Housing Options Officer, Homeless Officer, Tenant Services Officer, Tenant Support Officer, Housing Management Officer, Neighbourhood Housing Officer, Housing Support Officer.

About Albyn

Albyn Housing Society is a progressive organisation with a commitment to providing high-quality, affordable homes within communities across the Highlands. We are proud of our customer-first approach, and our values--Being Caring, Being Professional, and Being Adaptable--are at the heart of everything we do. At Albyn, we believe in continuous improvement, professional growth, and upholding the highest standards in social housing.

If you are driven by service excellence, committed to professional development, and passionate about making a difference, we encourage you to apply and join our team.

What we are offering:

We value our employees and offer many benefits including, but not limited to:

Hybrid working - 'Hub, Home & Roam' Enhanced annual leave entitlement Development and training opportunities Flexible working hours Day one sick pay Employee benefit discount scheme Company pension scheme Access to an employee assistance program available 24/7 Family friendly policies

How to Apply:

Candidates apply by submitting a completed application form OR CV along with a cover letter to recruitment@albynhousing.org.uk, demonstrating your skills, experience and knowledge, which are relevant to the Person Specification and .

Application packs can be downloaded from our website https://www.albynhousing.org.uk/careers/ or, to have this e-mailed, please contact recruitment@albynhousing.org.uk

Please note that CVs without a supporting statement may not be considered.

For further information, please visit our website or contact Rhona Matthew, Senior Housing Officer, on 07860 923720.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 39,193.00-43,038.00 per year

Benefits:

Flexitime Work from home
Work Location: Hybrid remote in Invergordon IV18 0DL