Job Description

A proactive Housing Officer is required to deliver high-quality tenancy and estate management services across South Devon. This vital role will support tenants to sustain their homes, manage neighbourhood issues, ensure legal and regulatory compliance, and work closely with partner agencies to protect and strengthen local communities, You will lead a varied caseload and be responsible for:

• Managing a defined portfolio of properties, schemes and estates, ensuring all services meet the needs of tenants and communities
• Responding to emergencies, including ASB incidents, domestic abuse and hate crime cases, working sensitively with victims and partnering with the Police as required (e.g. security measures, CCTV, emergency lock changes)
• Supporting tenants to maintain their tenancy, identifying vulnerabilities, removing barriers and signposting to appropriate agencies
• Managing rent accounts and arrears in line with policy, undertaking income maximisation work, offering benefits advice, preparing court applications and attending hearings when required
• Conducting inspections, new tenant visits, tenancy audits, void inspections and follow-up tenancy support activities
• Addressing tenancy breaches promptly, agreeing corrective action plans and taking enforcement action as necessary
• Assisting with lettings to minimise void loss and ensure tenants understand their rights, responsibilities and support pathways
• Excellent communication, negotiation and interpersonal skills * Strong organisational capability, with the ability to prioritise workload and remain effective under pressure * Ability to manage challenging situations and work confidently with tenants in complex circumstances * Knowledge of housing legislation, tenancy law, welfare benefits, safeguarding and estate management * Experience in tenancy management, housing advice, community engagement, or a similar housing role * A full driving licence, and willingness to undergo a DBS check

Skills Required