Job Description

Directorate: Housing Regeneration and Operations

Section: Housing

Location: South East Locality

Grade: Level 8

Salary: 32,654 - 35,235

Hours: 37

This advert is open to both Internal and External applicants.

This is an exciting opportunity to join a high performing team.

The Housing Officers have a generic job description, this vacancy is initially within the South Eastern Tenancy Management team as a tenancy focussed Housing Officer, a background in this field is desirable.

The Housing Officer post is a vital role undertaking the tenancy management of a patch of dwellings. The role ensures that tenants keep to their Tenancy Agreements, including payment of rent and recovery of rent arrears;ensuring that complaints of anti-social behaviour are dealt with and that the estates are maintained to a satisfactory condition.

The applicant must possess detailed knowledge, experience and understanding of housing management, and have experience in delivering a quality customer service.

The role includes experience of visiting customers in their homes, interviewing and advising customers, experience of tenancy management and an ability to adapt to a changing environment and work under pressure with minimum supervision.

As a progressive employer we offer generous annual leave entitlement, a local authority pension, flexible working and great opportunities for personal development.

This post is a permanent post for 37 hours per week (Please contact Louise Johnson, Tel - 01782 234006 or louise.johnson@stoke.gov.uk for more details).

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this - we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed together.

To Apply - please visit our website https://webrecruitment.stoke.gov.uk/wrl/ If you have any queries or want an application form in another format, please email or call us on 01782 238189.

Job Types: Full-time, Permanent

Pay: 32,654.00-35,235.00 per year

Work Location: In person

Application deadline: 17/07/2025
Reference ID: 0000024685