Job Description

Watford Community Housing

37 hours per week

Do you want to make a difference? An exciting opportunity has arisen in our Housing team for someone with great people skills to help us build strong communities.

About the role?

As part of our Housing team, you will use your customer service and problemsolving skills to help us deliver highquality housing services.



The right candidate will need the ability to develop strong relationships with our tenants, be able to confidently communicate and be able to conduct rent analysis accordingly. At Watford Community Housing, an important aspect of the Housing Officer role is to manage rent arrears and this is one of our corporate objectives, so we are therefore looking for someone with strong skills in this area.



In this role you will need to:

have a high standard of customer service that is responsive to our customers' needs. be responsible for ensuring tenancies are managed appropriately according to the circumstances of the household make safeguarding referrals and signpost for support as necessary help to reduce debt owed in rent by actively working on your arrears cases weekly and taking court action where necessary manage cases of antisocial behaviour within your allocated housing patch by working in partnership with other teams and agencies as required

What are we looking for?

You will have previous experience of working as a Housing Officer and be confident in a customerfacing position. You will need to be able to demonstrate both excellent customer service and problemsolving skills and be highly numerate to conduct rent analysis. You will also have a proven track record in building strong relationships.

Essential:

Excellent negotiation and influencing skills Excellent communication skills, both written and verbal Excellent time management and organisational skills Excellent IT skills with the ability to use Housing Management software Ability to input data into systems accurately Proven debt management experience Experience of dealing with people in difficult, often stressful, situations Experience of tenancy and neighbourhood management Knowledge of relevant Housing legislation Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance.

Desirable:

Good level of general education or relevant experience CIH recognised qualification Upholds the CIH professionalism standards and demonstrates a commitment to champion the role housing professionals play in making a difference to the residents and communities they work with

What can we offer you?

We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave plus bank holidays, an employer pension contribution of up to 11%, development opportunities, Life assurance 4x of annual salary and access to a comprehensive employee rewards scheme.

How we work

We are committed to embracing the most positive aspects of agile working. Our Housing Officers take a blended approach of balancing their time to working between the office, home and being visible to our customers out on patch.

How to apply

If this sounds like your next role, click 'apply now', tell us why you've got what it takes and send us a copy of your current CV.





This vacancy will close on 12th October 2025. Interviews will take place from 13th October 2025.