Job Description

Pertemps are seeking a highly motivated and customer-focused Housing Officer to join a dynamic Housing & Neighbourhoods team. You'll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support.
This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live.
Location: West London
Reporting to: Housing Manager
Contract: Full-time | On-Site x5 days a week
About the Role We are seeking a highly motivated and customer-focused Housing Officer to join our dynamic Housing & Neighbourhoods team. You'll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support.
This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live.
Key Responsibilities Tenancy & Estate Management

• Manage a designated patch of tenancies, leases, and licences - ensuring compliance with tenancy/lease agreements.
• Conduct tenancy sign-ups, audits, and annual visits to ensure records and business intelligence are accurate and up to date.
• Investigate and resolve tenancy breaches, including illegal subletting, non-occupation, and unauthorised assignments.
• Serve legal notices (NTQ, NOSP, Section 21, NPP, NOE) and represent the organisation in court proceedings when required.

Neighbourhood & Resident Engagement

• Build strong, positive relationships with residents, leaseholders, and community partners to improve satisfaction and quality of life.
• Lead on estate inspections, walkabouts, and tenancy update visits to maintain safe and welcoming neighbourhoods.
• Support tenant and resident associations, encouraging participation in local service improvement and decision-making.

Vulnerability & Safeguarding

• Identify and support vulnerable residents, ensuring referrals to internal and external support services are made promptly.
• Respond sensitively to cases of domestic abuse, anti-social behaviour, and safeguarding concerns - ensuring a victim-centred and multi-agency approach.
• Convene case conferences, MARAC referrals, and multi-agency meetings where appropriate.

Void & Allocation Management

• Work closely with the Voids and Lettings teams to minimise rent loss and turnaround times.
• Conduct thorough sign-ups and settling-in visits to support residents in sustaining their tenancies.
• Promote housing mobility schemes (such as beneficial transfers and Homeswapper) to ensure effective use of stock.

Legal & Compliance

• Maintain a thorough understanding of housing law, tenancy legislation, and health & safety best practice.
• Work collaboratively with the Estates & Fire Safety team to identify risks and implement recommendations from Fire Risk Assessments.
• Ensure all housing management actions comply with relevant policies, procedures, and statutory duties.

Customer Service & Performance

• Respond promptly to resident enquiries, complaints, and MP/member correspondence within agreed timescales.
• Support continuous service improvement by identifying trends, feedback, and opportunities to enhance resident satisfaction.
• Represent the service in court, at tribunals, and at public meetings as required.

Team & Partnership Working

• Build effective relationships with internal teams, contractors, the police, voluntary sector organisations, and local community stakeholders.
• Deputise for the Housing Manager when required and provide supervision and guidance to Housing Support Officers.
• Attend evening meetings, forums, and community events as needed.

About You We're looking for a confident and resilient housing professional who can balance empathy with assertiveness, combining excellent communication skills with strong legal and procedural knowledge.
Essential Skills & Experience:

• Proven experience in tenancy or housing management within a local authority or housing association setting.
• Strong understanding of housing legislation, tenancy enforcement, and ASB case management.
• Ability to manage complex caseloads, prioritise effectively, and work independently.
• Excellent interpersonal skills with a customer-first approach.
• Experience representing a housing provider in court or legal proceedings (desirable).
• Knowledge of safeguarding, domestic abuse protocols, and multi-agency partnership working.
• Confident IT user with experience using housing management systems (e.g. Northgate, Civica, Orchard).

Why Join Us?

• Play a pivotal role in shaping thriving, safe, and supportive neighbourhoods.
• Join a collaborative and inclusive Housing team committed to continuous improvement.
• Competitive salary and benefits package (PO1 grade).
• Opportunities for professional development and progression.
• Flexible and hybrid working arrangements.

How to Apply If you're passionate about making a difference to residents' lives and creating positive, sustainable communities, we'd love to hear from you.
Apply today and be part of a team that delivers real social impact across Hammersmith & Fulham.
Key Responsibilities Tenancy & Estate Management

• Manage a designated patch of tenancies, leases, and licences ensuring compliance with tenancy/lease agreements.
• Conduct tenancy sign-ups, audits, and annual visits to ensure records and business intelligence are accurate and up to date.
• Investigate and resolve tenancy breaches, including illegal subletting, non-occupation, and unauthorised assignments.
• Serve legal notices (NTQ, NOSP, Section 21, NPP, NOE) and represent the organisation in court proceedings when required.

Neighbourhood & Resident Engagement

• Build strong, positive relationships with residents, leaseholders, and community partners to improve satisfaction and quality of life.
• Lead on estate inspections, walkabouts, and tenancy update visits to maintain safe and welcoming neighbourhoods.
• Support tenant and resident associations, encouraging participation in local service improvement and decision-making.

Vulnerability & Safeguarding

• Identify and support vulnerable residents, ensuring referrals to internal and external support services are made promptly.
• Respond sensitively to cases of domestic abuse, anti-social behaviour, and safeguarding concerns - ensuring a victim-centred and multi-agency approach.
• Convene case conferences, MARAC referrals, and multi-agency meetings where appropriate.

Void & Allocation Management

• Work closely with the Voids and Lettings teams to minimise rent loss and turnaround times.
• Conduct thorough sign-ups and settling-in visits to support residents in sustaining their tenancies.
• Promote housing mobility schemes (such as beneficial transfers and Homeswapper) to ensure effective use of stock.

Legal & Compliance

• Maintain a thorough understanding of housing law, tenancy legislation, and health & safety best practice.
• Work collaboratively with the Estates & Fire Safety team to identify risks and implement recommendations from Fire Risk Assessments.
• Ensure all housing management actions comply with relevant policies, procedures, and statutory duties.

Customer Service & Performance

• Respond promptly to resident enquiries, complaints, and MP/member correspondence within agreed timescales.
• Support continuous service improvement by identifying trends, feedback, and opportunities to enhance resident satisfaction.
• Represent the service in court, at tribunals, and at public meetings as required.

Team & Partnership Working

• Build effective relationships with internal teams, contractors, the police, voluntary sector organisations, and local community stakeholders.
• Deputise for the Housing Manager when required and provide supervision and guidance to Housing Support Officers.
• Attend evening meetings, forums, and community events as needed.

About You We're looking for a confident and resilient housing professional who can balance empathy with assertiveness, combining excellent communication skills with strong legal and procedural knowledge.
Essential Skills & Experience:

• Proven experience in tenancy or housing management within a local authority or housing association setting.
• Strong understanding of housing legislation, tenancy enforcement, and ASB case management.
• Ability to manage complex caseloads, prioritise effectively, and work independently.
• Excellent interpersonal skills with a customer-first approach.
• Experience representing a housing provider in court or legal proceedings (desirable).
• Knowledge of safeguarding, domestic abuse protocols, and multi-agency partnership working.
• Confident IT user with experience using housing management systems (e.g. Northgate, Civica, Orchard).

Why Join Us?

• Play a pivotal role in shaping thriving, safe, and supportive neighbourhoods.
• Join a collaborative and inclusive Housing team committed to continuous improvement.
• Competitive salary and benefits package (PO1 grade).
• Opportunities for professional development and progression.
• Flexible and hybrid working arrangements.

How to Apply If you're passionate about making a difference to residents' lives and creating positive, sustainable communities, we'd love to hear from you.

Skills Required