Job Description

We have a fantastic opportunity to join the Neighbourhoods Team in an exciting role as a

Housing

Officer

for a Fixed Term Contract.


You will work closely within a team of Housing Officers to deliver a proactive and holistic housing management service to Cartrefi Conwy Contract Holders that promotes the development of sustainable tenancies and thriving communities.

What you will do:

Work within a team of 8 colleagues to proactively manage all levels of tenancy arrears through regular engagement, support, and progression of relevant actions at the earliest opportunity To be the main point of contact for the management of all tenancy matters and take ownership in the resolution of queries, requests, and complaints Ensure Contract Holders identified as struggling with any issues that effect their ability to manage their tenancy are swiftly signposted to the relevant services and health and safety concerns escalated without delay. Provide a holistic approach to supporting our Contract Holders Develop and maintain close working relationships with other external bodies such as North Wales Police, Shelter Cymru, Mental Health Services etc. Develop, maintain and implement relevant up-to-date processes and policies

What you will need:

The ability to work autonomously to manage your own time and prioritise workload as well as being able to work as part of a team Experience of working within the Social Housing sector Experience of working in a customer facing role Effective time management skills with an ability to re-prioritise as necessary Ability to analyse and interpret policies and information Interpersonal skills to deal sensitively and professionally with contract holders experiencing difficulties

There will be an expectation for you to complete and gain an internal certificate in delivering effective housing


Salary: 31,444 - 33,407 Gross per annum (pro rata)


Hours of work: 18.5 per week, over 3 days (exact working days to be agreed with Manager)


Contract: Fixed Term up to 31/03/2026


Closing Date:04/08/2025


Housing Officer JD and PS


Housing Office JD July 25 Cym.docx