Job Description

Job details

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Salary:

50,697.00 to 57,346 (including allowances)

Location:

Civic Centre, Gravesend

Working Pattern:

Full time

Hours:

37 hours per week

Closing Date:

6 July 2025

About the role

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This is an exciting time to join Gravesham Borough Council. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.


We are currently recruiting for a Housing Options Manager, to deliver an excellent Housing Options Service, designed around customer requirements and within the context of the principles set out by the Council for developing a stronger, safer, healthier and sustainable Borough.


The post holder will be expected to create and maintain a team culture which maximises opportunities for customer involvement and the design, delivery and monitoring of services working in partnership with others.

About you

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The successful candidate will:


Highly developed advocacy, influencing and negotiating skills; highly effective in partnership working.
Ability to establish a rapport and communicate effectively with people from a variety of backgrounds.
Ability to negotiate effectively with representatives of outside organisations to achieve the required outcome.
Ability to record and report information accurately and concisely, verbally and in writing.
Ability to convey complex and technical information to different groups of people using a variety of techniques.
Comprehensive understanding of the legal and legislative framework of public authorities and homelessness including the Housing Act 1996 (as amended by the Homelessness Act 2002, the Localism Act 2011 and the Homelessness Reduction Act 2017), Codes of Guidance and relevant case law.
Expert understanding of managing complex housing options related services.
Highly developed leadership and management skills; able to motivate and inspire staff in the pursuit of excellence.
Good and recent working knowledge of the local and national policy context, welfare reform & statutory instruments relating to Homelessness and Social Inclusion.
Knowledge of welfare benefits legislation and how this is applied in practice, i.e. local housing allowance, universal credit.
Educated to Degree Level
CIH Housing qualification Level 4 or above.
CMI Management qualification
A minimum of five years' experience of working in housing options and homelessness essential.
Experience of managing staff across a range of housing focused activities
Experience of effectively planning, managing budgets and monitoring financial performance
Experience of delivering effective & collaborative working relationships with customer and partner groups
Experience of writing bids to central government
A passion for successful homeless prevention and excellence in customer service.
Thrives under pressure.
Results orientated
Assertive and used to working on own initiative.
Approachable Management style
An enquiring mind and an eye for detail
Must have adaptable and flexible attitude to work requirements
Commitment to Equal Opportunities

Working for Gravesham

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We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.


The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Benefits

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A minimum of 28 Days Annual Leave plus bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Access to an employee assistance programme 24/7
Hybrid Working (minimum two days in the office per week)
Free parking
Octopus Electric Vehicles Salary Sacrifice Scheme

Important Information

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Applicants must be able to demonstrate all essential requirements as listed in the job profile.

Interviews will be held between Wednesday 9

th

and Friday 11

th

July 2025.

We reserve the right to close this vacancy at any time prior to the closing date.


If you would like to have an informal discussion with the recruiting manager (Head of Housing Solutions), please email Kenan Dogan kenan.dogan@gravesham.gov.uk

How to apply

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Please send your CV and supporting statement (max 2 pages of A4) which clearly outlines how you meet the person specification for this role to recruitment@gravesham.gov.uk by Sunday 6 July 2025.


All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.


Gravesham Borough Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Job profile

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Download the job description