Job Description

We have an exciting opportunity for an enthusiastic individual to join the Melton Borough Council Housing Options team as a Housing Options Officer

Purpose of the job

To work in the housing options team and offer professional housing advice, assess housing needs and provide customer-focused service to families and individuals experiencing housing challenges.

A housing options officer seeks to relieve and prevent homelessness. They assess the needs of individuals facing housing challenges and make statutory decisions to secure housing that meets statutory guidelines.

The role will involve :

liaising with stakeholder and partners to help relieve homelessness such as social care teams, voluntary agencies, private landlords, and registered providers. laising with safeguarding agencies to ensure the council responds proactively vulnerable people.
This is an exciting opportunity to join a service working towards reducing rough sleeping and ending cycles of homelessness in the Melton borough supporting people to access suitable accommodation.

The role involves :

conducting thorough assessments of clients' circumstances, understanding their needs offering appropriate advice and options. providing information on available housing services, private rentals, welfare and potential financial support schemes.
Additionally, you'll collaborate with other internal and external teams to ensure a comprehensive approach to housing support, aiming to improve the quality of life and stability for those seeking assistance.

About You

The successful candidate will be:

motivated with a passion for supporting people. a team player but confident to work independently and have a flexible attitude to working under pressure have a thorough working knowledge of the Microsoft Office Suite of applications y have a basic understanding of support and welfare needs of vulnerable people including criteria for Universal credit and Housing Benefit. communication, problem-solving, and empathy skills will be essential in guiding individuals through the housing process and helping them secure suitable and sustainable living arrangements.
We are looking for someone with experience of working with homeless legislation specifically The Homeless Reduction Act 2017.

This opportunity would be ideal for an individual who can engage with vulnerable people and professionals and be able to communicate a person's needs to fellow professionals.

They would liaise with stakeholders, arrange meetings and develop ideas that can add value to the wider team.

At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it!

Please note that this role is subject to a Disclosure and Barring Check (DBS).

About us

Working for Melton Borough Council provides an excellent range of benefits and family friendly working policies.

These include:

flexi-time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme a clear commitment to your continued professional development.
We look forward to hearing from you if you are looking for the chance to work for a forward-thinking Council and make a real difference to the communities of Melton and surrounding area.

Find out more and apply on our website where you can upload your CV as part of our electronic application process,

https://www.melton.gov.uk/vacancies/

Closes 9.00 am Monday 27 October 2025.

This is also where you can find out about

our guarantee interview scheme

for anyone who is a reservist, veteran, care leaver or has a disability and meets the criteria for the role.

We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your application as soon as possible so that you can be considered for this role.

Closes: 9.00 am, Monday 27 October 2025

Interview Date: Thursday 30 October 2025

(Please note, short listed candidates will be contacted as soon as possible by phone after the job closes, to be advised of the time they will need to attend on the 30 October 2025)

Job Types: Full-time, Permanent

Pay: 32,061.00-34,343.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Flexitime Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay Work from home
Work Location: Hybrid remote in Burton Street Council offices, Parkside, Station Approach,Melton Mowbray LE13 1GH