Job Description

Housing Partner - West London
Rate: 28.00 per hour (umbrella)
Location: West London (Hybrid working)
Contract: Ongoing temporary contract
We are seeking a skilled and proactive Housing Partner to join our team in West London. This is a fantastic opportunity for an experienced housing professional to deliver high-quality tenancy management services, support customers throughout their tenancy journey, and contribute to thriving, well-managed neighbourhoods.
Role Purpose As a Housing Partner, you will provide a proactive, face-to-face tenancy management service, building strong relationships with residents across your patch. You'll play a vital role in ensuring tenancies are well managed, properties are maintained to a high standard, and customers receive the right support at key stages of their tenancy.
Key Responsibilities

• Deliver a customer-focused tenancy management service, building positive relationships with new and existing residents.
• Support residents at key tenancy stages - viewings, sign-ups, tenancy audits, and end-of-tenancy visits.
• Manage tenancy-related matters such as succession, assignment, and mutual exchanges, ensuring compliance with legislation and policy.
• Assist the Housing Project Lead with letting new build properties and embedding new neighbourhoods.
• Take appropriate enforcement action where tenancy breaches occur, including legal proceedings for issues such as fraud, nuisance, and abandonment.
• Support colleagues to gain access for essential health and safety checks and compliance-related services.
• Conduct property inspections and tenancy audits, ensuring homes are safe, suitable, and meet standards; agree action plans where improvements are needed.

Requirements

• Proven experience in tenancy management or housing officer roles within a local authority or housing association.
• Strong understanding of housing legislation, tenancy law, and enforcement processes.
• Must have a valid drivers license and access to a vehicle
• Excellent communication and problem-solving skills, with a focus on delivering outstanding customer service.
• Ability to manage a diverse workload and work independently in a hybrid environment.

Benefits

• Competitive hourly rate: 28 per hour (umbrella)
• Hybrid working - office and patch-based flexibility
• Opportunity to play a key role in improving housing services and customer satisfaction

Skills Required