Job Description

How you'll make a difference:

The HomeChoice service provides a high quality, comprehensive housing access service for households who are homeless or threatened with homelessness. Good housing can help to stabilise communities, reduce inequalities, improve safety and help reduce crime.


As a member of the HomeChoice Team, you will play a key role by helping to administer the council's housing register for people who wish to move to social housing.


What you will be doing:
It will be your responsibly to maintain the housing register by processing and assessing all new applications, dealing with enquiries about the register and bidding process, and ensuring applicants are aware of their options. You will support customers by assisting them to access services, ensuring that clear and accurate information and guidance is provided. It will be key for you to identify where a household has special circumstances, making appropriate referrals to gain access to relevant specialist advice and support services. Maintaining and updating information systems and databases, you will ensure customer information is completed accurately.

What we need from you:
It is essential you have relevant housing experience. You will have knowledge of relevant processes and procedures and an understanding of relevant regulations and codes of practice. Given the elements of this role, it is essential you can communicate effectively and engage with customers. Ideally, you will have some knowledge of housing options and advice, an understanding of housing remedies and the needs of vulnerable people and minority groups.

What you need to know:
All applications will be initially reviewed and if you are shortlisted, you will be invited to complete a short psychometric assessment. If you are successful through this stage, you will be invited to an interview. This role is hybrid, with a mixture of working at our office in Kingswood and working from home.

Interviews will be take place week commencing 19

th

February 2026.

How a career at South Gloucestershire Council is different:
As part of our benefits package, you will receive

generous annual leave

(pro rata), employee

wellbeing support

and you will have access to a range of

staff discounts

, including eye tests, travel, shopping and leisure activities. We recognise that our

diverse team

of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities. We know our team work best when they have balance in their lives, and we offer genuine

flexibility

to help them achieve that

work/life balance

. We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our

training and development

offer, which helps make the greatest long-term difference in work.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.


We're building and shaping communities which people are proud of. We're working with the most vulnerable in our community to help them achieve what they want in life. We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We're making a difference, be part of it!

To view the full job description, please click this link: Housing Register Assistant -