Job Description

37 hours per week



An exciting opportunity has arisen for a dedicated individual to help clients at risk of homelessness or living in unsuitable accommodation. We are seeking front line Housing Solutions Advisors to join a team that makes a difference and transforms lives.


The primary role of the Housing Solutions Advisor is to undertake homeless assessments and process applications to the Authority's Common Housing Register. The key objective to prevent homelessness by producing innovative solutions to clients remaining in the home or finding alternative accommodation. An effective Housing Solutions Advisor will have experience of managing complex and detailed casework. The successful candidate will have experience of detailed homelessness prevention casework as well as homelessness legislation and making enquiries and legal decisions in line with the statutory duties of a local authority.

Working as part of a busy team you will need to work well under pressure and on your own initiative as you will build and manage your own caseload to Bridgend's service standards. To succeed in this role, you will be a good problem solver who is able to work assertively but sensitively and also be a good team player.


The successful candidate will be able to plan and prioritise work effectively to contribute towards the delivery of a high-quality housing service. You must be able to work collaboratively as you will be working with partner agencies in preventing homelessness and reducing the reliance on temporary accommodation. You must be adaptable and be able to react effectively to changing circumstances. Protecting children, young people or adults at risk is a core responsibility of all council employees.

We really want to hear from you and would like to offer you the opportunity to discuss the role further with our Team Manager Joanne Ginn by calling 01656 643643. This will give you the opportunity to discuss the role in more detail, ask any questions and gain valuable advice regarding the content of your application.



The ability to greet customers through the medium of Welsh is a requirement for this post.



Protecting children, young people or adults at risk is a core responsibility of all council employees.



The council's Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.



Closing Date: 15 October 2025



Shortlisting Date: 17 October 2025



Interview Date: 28 October 2025



Benefits to working at Bridgend County Borough Council



& Person Specification


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Job details

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Job reference
17902
Date posted
25/09/2025
Application closing date
15/10/2025
Location
Bridgend County Borough
Salary
34,434 - 36,363 per annum
Contractual hours
37
Basis
Full time
Job category/type
Housing and Community Regeneration
Attachments
Blank