Job Description

Care is Central

is looking for an organised, self-motivated and proactive Housing Support Officer, at our brand-new Care Village,

Redkite Meadows, Meadowsweet Place

, in Flitwick, Bedfordshire.

Meadowsweet Place is a brand-new, purpose-built senior assisted living complex with a total 88, 1 and 2 bed apartments within Red Kite Meadows, a state-of-the-art care village. Developed in partnership with Central Bedfordshire Council, this service is set to launch in early 2026.

Join us on our mission to serve the people of Central Bedfordshire by helping them, treating them well, and providing the best possible care and support.

Duties and responsibilities

To provide professional and efficient support to tenants.

Empower tenants to achieve personal, social and economic success.

Work with the Care is Central Care team onsite to ensure the tenants' safety, care and social needs are met.

Liaise and build strong relationships with the Central Beds Council Housing team for tenancy support.

Complete daily tenant welfare checks ensuring use of the wellbeing alarm system operating within the premises.

Provide guidance and support to tenants, signposting to services provided by Central Beds Council as required.

Coordinate moving tenants into the property alongside the Central Beds Council lettings team.

Provide an introductory session for new tenants as they move into the property.

Report safeguarding concerns inline with established procedures for all tenants on site, collaboration with relevant statutory agencies and attending operational partnership meetings, facilitating ongoing support.

Record and update Personal Emergency Evacuation Plans for all tenants within Meadowsweet Place, taking into consideration any changes in circumstances

Support Facilities management in emergency situations to ensure alternative accommodation is provided either within the premises or through the local councils housing solution service.

Coordinate with the councils lettings team following tenancy sign-ups and complete an introductory session with them.

Complete appropriate referrals to housing providers relating to rent, anti-social behavior, neighbor complaints and support needs.

Provide mediation in 'low level' neighbor disputes and assist in enforcing tenancy agreements with the collaboration of the local council.

Ensure documentation is kept up-to-date and available to senior management team and Central Beds Council Housing team as required.

Arrange use of the communal space for the Local Council as requested to facilitate tenant involvement activities supporting tenants to attend.

Distribute communications from Central Beds Housing Team and Care is Central as required to tenants.

Support tenants to report repairs and referrals for aids and adaptations.

Monitor and Inspect furniture within communal areas for safety

Extensive knowledge of Housing Regulations, ensuring familiarity with emerging legislation and best practice.

Regulation and Legislation

Ensure mandatory training is up to date.

Comply with Housing CIC policies and National Housing legislation.

Adhere to the local safeguarding policy and follow the Duty of Candor requirements.

Ensure compliance with Health and Safety at work Regulations

About the Hours, Pay & Conditions:

This is a full time (40 hours) and permanent position. Standard working hours for this role are Monday-Friday 9am-5pm. We offer a competitive rate of pay for this position of 13.00 - 13.20 per hour

What We Can Offer You:

A supportive, positive and proactive workplace that cares about people and values treating them well An employee assistance and wellbeing support service to help in times of need. Multiple platforms to access high street discounts and offer schemes, including a Blue Light Card. Company Sick Pay (Terms Apply) 28 days statutory annual leave

Plus,

an additional 5 day's contractual annual leave

PLUS,

Your Birthday off as paid discretionary leave Paid induction training Double pay on

Christmas day/Boxing Day/New Year's Day

Free uniform & DBS checks Enrolment in the company pension scheme (But you can opt out if you wish) Plus other employee benefits

Skills and Attributes - Our Values, Your Values:

We need all team members to model our organisational C.A.R.E values of

Compassion, Aspiration, Respect & Empowerment

and actively promote a culture that:

Drives Continuous Improvement:

Encourages innovation, service development and high-quality delivery across all areas.

Delivers with Compassion:

Embeds empathy and person-centred principles in all decision-making and quality assurance.

Champions Person-Led Care:

Embodies and promotes the values of My Home Life and Think Local Act Personal*.

Positive Collaborator:

Actively engages with the wider team to drive growth, work collaboratively, utilise individual skills and strengths, and fosters positive, meaningful and respectful working relations.

Application Process:

If you are interested in applying for this role, please click the apply button and submit a CV which we consider to be your expression of interest. If you are successfully shortlisted, we will contact you to discuss the role, arrange an interview and send a link to an application form to you. If you relish in meeting new people, caring for others and would like to work for a company that supports and celebrates our hard-working staff, then please apply.

Please Note:

Applications are reviewed as received and we may close this position upon finding a suitable candidate. We are not able to contact or provide feedback to unsuccessful applicants.

To Find Out More About the Role:

If you wish to find out more about this role, please email Hollie Wiseman at

hrsupport@careiscentral.org.uk

To Find Out More About Care is Central:

To find out more about Care is Central and our vision to be the leading provider of adult social care services in Central Bedfordshire, please visit our website: www.careiscentral.org.uk

Job Types: Full-time, Permanent

Pay: 13.00-13.20 per hour

Expected hours: 40 per week

Benefits:

Company pension Employee discount On-site parking Referral programme
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person