Job Description

To provide an efficient, effective and sensitive housing management service to the Licence/ Occupational Contract Holders of Newport Mind- Mind in Gwent's accommodation-based support services. This includes- monitoring of rental income, managing lettings, breaches of tenancy and associated administration tasks.

To ensure compliance with Renting Homes Wales Act 2022 in all instances and take immediate remedial action when this has not happened.

To work closely with the Housing and Tenancy Support (HaTs) service to maintain a high level of service, balancing letting priorities with support service delivery aims.

Take a lead role in managing all tenancies within the accommodation element of the HaTs service.

Responsible for all aspects of day-to-day tenancy management including taking first level action of breaches in tenancy and escalating complex issues to the Head of Service and Housing and Tenancy Support Services Manager.

Manage the organisations rental income; maintain accurate records of all income received.

Pro-actively manage rent arrears within the organisation, taking first line action in dealing with rent arrears and supporting residents to reach a repayment agreement where necessary.

Liaise closely with the HaTs service on all housing benefit claims and provide support to both support workers and Licence/ Contract Holders on the housing benefit application process.

Take an active role on the viewing of properties by prospective tenants in conjunction with the HaTs service. Introduce service users to the properties and explain the facilities available and how to use them.

Ensure culture and diversity issues for the service users are considered at all times, and report any forms of discrimination.

To correspond and liaise as necessary with internal or external agencies on behalf of service users.

To ensure that Mind in Gwent owned accommodation fulfils the legislation of Rent Smart Wales.

To ensure that all accommodation managed by Mind in Gwent is compliant with Renting Homes Wales Act 2022, and tenants are provided with the necessary paperwork to meet legislative requirements.

To work with RSLs on repairs, safety checks, including gas, electric, Legionella testing, and Fire Risk Assessments and maintain accurate records.

Attend relevant meetings, training courses, Personal Development Plan and 121 sessions as required to maintain occupational competency.

To take first line responsibility in organising decoration of vacant accommodation, and sourcing suitable cost effect furniture and replacements for damaged items.

Maintain records of utility meter readings, submit readings to utilities providers, and complete regular costings to ensure the cheapest tariffs are being utilised in supported accommodation.

Sit on a panel comprising of Mind in Gwent employees, HSG representatives, and RSL staff to consider and action any Antisocial Behaviour Contracts, Antisocial Behaviour Notices, Temporary Exclusions. Also, as a final action when previous intervention has failed, evictions.

To ensure that all Renting Homes Wales Act 2022 legislation is adhered to.

Follow all health and safety and lone working procedures, reporting any discrepancies.

Make use of all IT systems available, including Microsoft packages, to monitor and deliver an effective service.

Promote and encourage a high level of service user involvement, consultation and communication by facilitating house meetings, and devising innovative methods of capturing tenant feedback.

Advise management promptly of any signs of problems or concerns about a service user.

To carry out any other reasonable duties as required by your line manager, the Directors, or Board Members of Mind in Gwent.

Interviews to be held 1st July.

CV not accepted, application form must be completed to be considered for this role. Full job description and application form to be found here: https://newportmind.org/vacancies/

Job Types: Part-time, Fixed term contract
Contract length: 9 months

Pay: 25,992.00-28,624.00 per year

Expected hours: 25 per week

Benefits:

Company pension Flexitime
Schedule:

Day shift Monday to Friday
Work Location: In person

Application deadline: 26/06/2025