Job Description

If you're passionate about supporting people, making a positive difference, and creating safe, healthy, and connected communities, this part time (22.5 hours), permanent role based in Cardiff could be a great fit for you. As a Housing and Wellbeing Advisor, you'll play an important part in helping customers feel secure in their homes, overcome challenges, and build confidence for the future.

What is great about the role?

As a Housing and Wellbeing Advisor, you will make a real difference every day. You will:


Work directly with customers to empower them to improve their housing stability, wellbeing and connection with appropriate services. Use a compassionate, person-centred approach to help people overcome challenges such as home conditions, financial pressures, or accessing support. Build strong relationships with customers, colleagues, and partners to create positive and lasting outcomes. Shape and deliver projects that improve wellbeing, promote healthy homes, sustainable occupancies and strengthen communities. Be part of a team that values kindness, inclusion, and continuous learning.
This role offers flexibility, meaningful work, and the chance to support people to thrive.

Where does this role fit in?

You will work within our Customer & Community team and report to the Wellbeing Manager.


You will:


Work closely with Neighbourhood Housing, Community Safety, Income, Repairs, and other teams. Be a key link between customers and different services, helping everyone work together smoothly. Partner with external organisations such as health services, support agencies, and community groups.
Although the role is flexible, it is not home-based. You will spend most of your time in local communities and visiting customers in their homes. You are an important part of how we support customers to feel safe, secure, and connected.

What skills and experience do you need?

We're looking for someone who has experience supporting people in housing, wellbeing, or community settings, and who is confident building trusted relationships with individuals who may be vulnerable or facing barriers. You will need to be comfortable working with partner agencies, managing a varied workload, communicating with empathy, and using digital tools to record information and stay organised. An understanding of trauma-informed approaches, safeguarding responsibilities, and the factors that impact someone's ability to sustain their home is important. A good level of literacy and numeracy, along with a full driving licence and access to a car for business use, is required.

What are the pay and benefits?

Time off and Flexibility

Based in Cardiff with regular travel in Cardiff and surrounding Local Authorities. Meetings may be held at our Cardiff, Newport or Swansea offices. Working days are predominately Wednesday, Thursday and Friday. 26 days holiday (pro rata), plus Bank holidays. Rising to 31 days with an extra day for each full year of service. Maternity & Adoption Leave: 20 weeks Paternity Leave: 3 weeks

Money and Pensions

The exact salary is 20,687 for a 22.5 hour, part time, permanent position 45p per mile for mileage allowance Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%. Or, Defined Benefit (DB) 1/80 th of final salary for every year of service. The successful candidate will need a basic DBS check in place, which we pay for. 3 x Life Cover linked to pension membership Saving scheme with competitive interest rate Give As You Earn scheme for tax efficient charity donations From 1 st April 2026 the option to be either weekly or monthly paid.

Your Wellbeing

Sick Pay, rising with length of service up to 6 months full pay after 4 years. Eyecare: Up to 100 reimbursement towards eye tests and glasses. Free counselling, coaching, wellbeing team, and OH service to all colleagues Annual Health Check Health Cash Plan

Getting Around

Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility) Cycle to Work Scheme

Your Development

Continuous professional training and development Leadership development programmes Professional memberships needed for your role are reimbursed Career coaching Support with funding and time for qualifications

Perks & Recognition

Long Service Awards Blue Light Card Eligibility giving discounts at 15,000 brands. Colleague Discount platform.

FREDIE

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.

How do you apply?

If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focused cover letter along with a few contact details so that we can get back in touch with you.

Please note:

Due to the Christmas break, interviews will be scheduled after the holidays. Interview invitations will be sent during the week commencing 15th December.

Interviews will take place on 7th January at our Cardiff office.

The process will include:


A competency-based interview A customer and colleague engagement session
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or 0300 3735262

Who are Pobl group?

Pobl Group is one of Wales' largest not-for-profit housing and care organisations, providing safe homes, personalised support, and vibrant communities where people can thrive. In 2024, we merged with Linc, combining our shared values and strengths to deliver even better services and create greater opportunities across Wales. Together, we are committed to being compassionate, inclusive, and focused on making a positive difference every day.