Job Description

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.


It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.



Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success that's why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us





We have a great team of HR Administrators who are friendly and supportive and all work together to deliver customer service excellence. We update employee records whenever there are changes and process a variety of HR queries which mainly all relate to our employees and their journey with this, onboarding new starters, promotions, employee loans, retirements, and leavers.



We write confirmation letters, complete all change documentation for audit purposes, and then notify our clients to confirm all changes have been actioned. Sometimes we need to offer advice to our clients on the correct procedures.


It is our responsibility to respond to queries in a timely way and process any changes on the system accurately.



Our HR Operations teams manage the administration for all the changes that may occur during the employee lifecycle such as onboarding new starters, maternity and sickness administration and staff leavers.





Responsibilities include:


Create positive experiences for all our customers by delivering excellent service and putting the customer at the heart of everything we do Accurately update employee records and systems with any changes Maintain a positive attitude, show a willingness to help and satisfy our customer needs Communicate in a professional and friendly manner with your colleagues and our clients Be able to work proactively to complete work on time in line with our target processing times Seek out new and improved ways of working to help us improve our service
To do this role well you will need:


Experience working in an administrative background - HR Administration experience would be beneficial Must be customer focused with the ability to deliver excellent levels of customer service Basic IT literacy with some knowledge of MS Word, Excel and Outlook etc Literacy & numeracy to a GCSE standard or equivalent ability Positive outlook with the ability to work in a busy environment where you can meet deadlines


We look forward to hearing from you.





We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

Submitting an application

If you wish to apply for this vacancy, you must submit your application by 15 th September 2025.





You must submit a CV as part of the application process. Your CV should set out your career history including training and qualifications, with key responsibilities and achievements. Please ensure that each entry of your career history also has a few sentences outlining a description and the key elements of that role.


We reserve the right to close the vacancy early if we receive a high volume of quality applications.

Things you need to know

To be considered, you will need to successfully obtain

BPSS

clearance before commencing the role, obtaining clearance usually takes 5-10 working days.





UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore applicants must have eligibility to live and work in the UK at application stage.

Working pattern

Our standard working week is 37 hours, Monday to Friday and we promote a hybrid working model which offers flexibility to work at home and come into the office one day a week. Some of the team work remotely this way and some of us prefer to be in the office more often. We think it is important that you have the option to choose what works best for you and the business.





In return for your skills and experience, we offer flexible and hybrid working arrangements. Eligibility and the degree of home working will vary depending on the requirements of the role, further details will be discussed if an offer is made.

Benefits

A generous annual leave allowance Flexible working and family friendly policies Excellent defined benefit pension scheme Cycle to work scheme Season ticket loans Employment Assistance Programme Childcare scheme and on-site nursery (at our Swindon office)



Find out more about the benefits of working at UKSBS.

Inclusion, accessibility, and adjustments

As an inclusive and Disability Confident employer, we welcome applications from a diverse range of communities.





We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition, we have a duty to make reasonable changes to our processes.





Find out more about out equality, diversity and inclusion commitment and vision.





For additional information, to discuss reasonable adjustments, or if you'd like a confidential discussion please contact our recruitment specialists.