Job Description

Key Accountabilities & responsibilities:

Providing HR advice and guidance online and by telephone across the full spectrum of ER issues, particularly discipline, grievance, capability/performance management and sickness. Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client's business. Proactively managing ER cases, ensuring that key interventions such as suspensions, are kept to a minimum and other case management events are progressed efficiently. Providing HR advice in line with client-specific service level agreements and business rules. This includes reviewing and tailoring supporting case documents, where appropriate. Capturing and tracking all advice and key information on our in-house case management system to ensure we provide accurate MI reporting to our clients. Acting as a mentor or escalation point to our HR Assistants, providing supportive guidance on complex cases or taking over cases once they escalate beyond their role scope.

Education/Qualifications/Experience:

CIPD qualification (Level 5 min), business, management or legal qualification. HR experience having had exposure to ER issues, or line manager experience having routinely managed ER issues. Experience in the application of company HR policy and procedures. Sound knowledge of employment legislation

Skills/ Attributes:

Articulate, confident and fluent communicator, demonstrating a high level of spoken and written English. Ability to organise and prioritise caseload within a fast-paced environment. Demonstrates a calm and professional approach to sensitive people issues. Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.). Confident operating within a client-focussed environment, where the way in which you provide great advice is as important as the advice itself. Have a pragmatic approach to providing HR solutions to difficult issues that arise within challenging situations. Confident communicating with managers and business owners at all levels, with a style that is clear, engaging, coaching and collaborative. Comfortable engaging with and influencing a wide range of service users. Able to build line managers capabilities through coaching. Driven to continuously improve and to encourage and support colleagues and the business to surpass expectations. A committed team player who is effective working with the team and independently. Able to work flexibly to deadlines and respond positively and constructively to feedback.


AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to promote and work fully in line with the company's Equal Opportunities Policy.



AdviserPlus is a Disability Confident Leader employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview, please contact the Resourcing Team.