Job Description

Department:

Human Resources

Location:

Head Office (Cricklewood)

Closing Date:

August 18, 2025


Job Summary


To provide HR support to all ComfortDelGro UK business units.

Main Responsibilities

Provide advice to all UK business units as required on issues such as attendance, capability issues, disciplinaries, flexible working etc.; Undertake meetings such as investigations, grievances as required; Provide cover for Head of Human Resources at meetings and/or during periods of annual leave; Assist Head of Human Resources with complex employee relations cases/queries; Assist company solicitor and work closely with HR Administrator with ECRs/ET claims; Manage key relationships within the business, working closely with managers as well as building strong working relationships with the Trade Unions; Prepare monthly HR Report; Develop and co-ordinate Company policies and procedures, working with both Senior Managers and the Trade Unions; Keep up to date with employment law to ensure that any advice given is accurate and relevant; Undertake ad hoc projects as required; Develop suite of standard letters and any other HR related document to ensure they are fit for purpose and in line with Company policies and procedures; Co-ordinate performance management system ensuring annual and six monthly reviews are undertaken; Take responsibility for own continuous personal development.

The above list is not exhaustive

Essential Criteria

Demonstrable experience of providing HR advice to various levels of management across the spectrum of HR issues including absence, disciplinaries, grievances etc.; CIPD Level 5 or working towards; Discreet when managing confidential matters; Excellent administrative skills including good working knowledge of Microsoft Word and Excel; Ability to adapt to changing environments; Able to effectively manage a demanding workload and multiple priorities; Flexible with regards to working extra hours as and when required; Experience of working within the transport industry (desirable);

Competencies & Skills

Excellent written and spoken English with the ability to communicate clearly and at all levels; Excellent attention for detail; Ability to operate as a team player; Ability to work well under pressure; Excellent interpersonal and organisational skills; Must be proactive, methodical and results orientated; Ability to take accurate minutes of meetings; Highly organised, motivated and able to prioritise workload; Ability to manage own workload effectively and work to strict deadlines; Process driven and able to deliver results in a high volume; Ability to use initiative and identify solutions when a problem or difficult situation arises;

Ability to collate and interpret statistical data.

Hours of work

38 hours per week, Monday to Friday

The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Salary

Competitive

How to apply

Please email your CV and a cover letter to:

vacancies@metroline.co.uk

Applications should include:


The reasons you are applying for the post Why you believe you are a suitable candidate

Any relevant qualifications or experience