Job Description

About us:

Pulsar is a trailblazing ServiceNow partner in the UK, committed to delivering unparalleled client experiences. As a boutique consultancy, our goal is to facilitate transformative success and swift value realisation for our clients through the ServiceNow platform, augmented by the latest in AI technology.

We believe that our business is our people, and our people are the business. Our culture reflects our passion for individual development and progression, rewarding work and that everyone has a voice - no idea is ever a bad one.

At Pulsar, we are committed to fostering an inclusive and diverse work environment that contributes meaningfully to just and equitable communities across all social identities. We recognise the historical and ongoing systems that sustain inequality among systematically disadvantaged groups, and we are dedicated to adopting intentional plans to address these issues within our organisation and communities.

Purpose and objective of the role

The HR Business Partner (HRBP) at Pulsar Next Gen Consulting plays a critical role in supporting people across the organisation and locations including UK and South Africa. Responsible for the full employee lifecycle, you will work closely with Directors, delivery Leads, and teams. The HRBP will help build a high performing, engaged, and inclusive culture aligned to Pulsar's values and growth ambitions.

This role has a strong focus on talent development, engagement, and capability building, including supporting the future generation of apprentices, graduate apprentices, and emerging talent. The HRBP will work in partnership with leaders to develop people with the skills and experience required to become ServiceNow-certified, client-facing consultants and members of Pulsar's technical and delivery teams.

Main Duties and Responsibilities

Employee Lifecycle Support

Provide end-to-end HR support across the full employee lifecycle, including onboarding, development, performance management, employee relations, and offboarding. Act as a trusted advisor to employees and managers on HR policies, procedures, and best practice. Support managers with performance conversations, development planning, and people-related decision making. Ensure consistent, fair, and compliant application of HR processes and legislation across the organisation.
Engagement & Culture

Support the design and delivery of employee engagement and culture initiatives aligned with Pulsar's values. Partner with leaders to drive engagement, wellbeing, and inclusion across teams. Analyse engagement feedback and people data to identify trends, risks, and improvement opportunities. Support initiatives that promote collaboration, continuous learning, and a positive employee experience.
Talent Development & Early Careers

Work with Leads and Directors to design and support early-career pathways, including apprenticeships, graduate apprentices, and talent development programmes. In collaboration with the Talent Coordinator, support the attraction, onboarding, and development of apprentices and graduates into ServiceNow-focused roles. Partner with delivery and technical leaders to ensure development pathways build the skills required for client-facing consulting roles. Partner with universities to support learning and qualifications. Support learning, mentoring, and certification initiatives aligned to ServiceNow capability development.
Partnering with Leaders

Build strong relationships with Directors and business Leads to understand workforce needs and future capability requirements. Provide people insights and recommendations to support workforce planning and growth. Support organisational change, role evolution, and capability scaling as the business grows.
HR Operations & Continuous Improvement

Support the development and continuous improvement of HR processes, frameworks, and documentation. Ensure compliance with all employment legislation in countries of operation. Ensure HR data, reporting, and documentation are accurate and maintained to a high standard. Contribute to HR projects and initiatives that support business growth and maturity.

Knowledge, skills and experience

Proven experience in an HR Business Partner or HR generalist role. Has proven L&D experience and can support in design and delivery of learning initiatives. CIPD qualified with a strong knowledge of employment legislation Strong knowledge of the full employee lifecycle and people management best practices. Experience supporting employee engagement and culture initiatives. Ability to partner effectively with senior leaders and managers. Strong communication, coaching, and stakeholder management skills. Experience working in a consulting, technology, or professional services environment. Exposure to early-careers programmes such as apprenticeships or graduate development schemes. Interest or experience in technology skills development, including ServiceNow or similar platforms.

Personal Attributes (Essential)

Be Our Best - Be ambitious and take action, embrace challenge with a tenacious spirit and deliver on time. 360 Life View - Display care for colleagues, be your authentic self and celebrate individual differences. Always Team - Supporting each other to make our unique contribution. Ever Curious - Be brave and ask questions, keep your mind open to continuously learn and see each day as an opportunity to discover and grow. Honest Conversations - Courageously and respectfully voice your thoughts and opinions to build trust.
Job Types: Full-time, Permanent

Pay: 50,000.00-65,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Employee discount Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Private medical insurance Referral programme Sick pay Work from home
Work Location: Hybrid remote in London EC3N 2LJ