Job Description

The University of Cambridge is one of the foremost global Universities and widely recognised as a renowned centre for research, education, and scholarship. Our Human Resources (HR) Division supports our academic and non-academic Departments to achieve the University's mission to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence, whilst also seeking to ensure that the University continues to maintain and enhance its reputation as a leading employer.
The Role:
This is an exciting opportunity to be part of a specialist employee relations team to deliver a high quality and responsive centre of expertise in case management and investigations. As one of the University's specialists for advising on formal employee relations matters, you will work closely with a range of departments and experienced professionals particularly legal services, HR Business Partners, and the Policy, Equality Diversity and Inclusion, and Learning and Organisational Development teams.
HR Case Managers are responsible for managing and supporting a portfolio of formal employee relations cases from commissioning through to resolution and you will provide advice, coaching and innovative solutions in line with the University policies. You will ensure cases are managed thoroughly and fairly, and support these through Employment Tribunals where required. You will also proactively identify, develop and deliver continuous improvements to service delivery, support policy development and contribute to interventions to promote good employee relations.
You will directly manage and support the development of a HR Case Coordinator, who will provide administrative support for case management.
What you will need:

• A comprehensive and up-to-date understanding and practical application of UK employment law with significant experience in dealing with complex high-risk employee relations cases in a large complex organisation.
• Experience managing large bundles of information and cases through ACAS conciliation and Employment Tribunals.

• Effective communication, coaching and influencing skills with a collaborative approach able to quickly build good working relationships with a diverse range of stakeholders at all levels.
• An analytical and innovative mindset with sound judgement and problem solving skills.
• Experience of developing and implementing processes and improvement initiatives.
• Strong organisational skills with the ability to prioritise and manage cases in a timely manner.
• Resilient and confident in dealing with ambiguity and risk.
• Line management experience.

Further information about the role can be found in the link below.
Benefits of working at Cambridge include:

• Competitive rates of pay with annual cost of living increases.
• Generous annual leave allowance of 41 days paid leave (including bank holidays).
• Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries and salary exchange schemes for childcare).
• An auto-enrolment pension scheme, with a generous employer contribution.
• Travel benefits and retail discounts at over 2,000 local and national stores.
• Schemes to support with relocation / the provision of accommodation.

We aim to support a good work/life balance, whilst retaining the positive aspects of our unique in-person environment and culture. Elements of this role are suitable for hybrid working, where staff can split their time between in-person collaboration and remote working. The frequency of the remote elements of the role can be discussed with the recruiting manager.
Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Please ensure that you include both a CV and Covering Letter within your application.
Informal enquiries are welcomed and should be directed to: Sophie Shepherd, Head of HR Case Management at .
Closing date: 7 December 2025
Interview dates: 15 December 2025
Please quote reference AH48001 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Further information

Skills Required