Job Description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.

Overview

About Gallagher GCoE LatAm:

Gallagher GCoE LatAm is part of Gallagher's global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions. Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people.

What makes us different is The Gallagher Way, our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow.

Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region while fostering a collaborative environment where every colleague is valued, respected, and encouraged to explore new ideas.

At GCoE LatAm, you'll find more than a place to work. You'll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world.

This position serves as a key member of the corporate Gallagher's Internal Consulting team that is responsible for designing and executing strategic and operational improvement initiatives. This role will collaborate with senior team members and operational staff to design, , and implement a new Global HR Shared Services Hub over a 2 - 3 - year time horizon, managing senior consultants and consultants as assigned. Specific tasks will include establishing future state HR Service Delivery Model (inclusive of service catalog, tiered definitions, organizational structure / sizing); standardizing core HR processes; creating HR Support Model reference documentation (e.g., Desktop procedures, FAQs, Job Aids); and building Support Model performance scorecards. Upon successful implementation of the Global HR Shared Services Hub, the incumbent will transition to other initiatives.

How you'll make an impact

Team Leadership & Oversight:

Oversee consultant(s) on key initiatives, ensuring quality of deliverables from all assigned resources. Provide mentorship and coaching to other consulting team resources. Monitor project timelines and milestones to ensure successful delivery of organizational objectives.

HR Design and Expertise:

Design and deploy Tier 1 and Tier 2 HR support function processes to ensure efficiency and scalability. Develop HR taxonomies, service catalogs, and detailed implementation plans. Contribute to the organizational design of Tier 1 and Tier 2 support teams. Collaborate with cross-functional teams to ensure seamless integration of the new support model. Support the assessment and deployment of advanced Tier 0 solutions, such as Agentic AI, to enhance HR service delivery. Serve as a subject matter expert in HR transformation, leveraging experience from large consulting firms to drive results. Advise HR stakeholders on opportunities for improvement within HR sub-functions (e.g., centralization, process standardization), creating an evidence-based foundation for change.

Process Improvement and Analysis:

Analyze and reengineer business processes with input from management and staff. Determine comprehensive business requirements. Document current-state ("as-is") processes and information flows. Develop future-state ("to-be") process flows and process change diagrams to identify necessary organizational and workflow changes. Apply problem-solving skills to craft actionable recommendations and work with management and staff to implement solutions.

Project Management:

Lead workstreams in the execution of the Global HR Shared Services Hub initiative, ensuring alignment with organizational goals and timelines. Provide a clear implementation approach for executing transition plans through defined phases and milestones Write detailed action plans, including timelines, tasks, and sequences of events, to guide team members, consultants, and contractors. Develop training materials for assigned projects. Update project management documents regularly. Actively measure, monitor, and report on project and transition activities, milestones, dependencies, status, KPIs, and risks/issues. Create and deliver report-outs and updates to project teams and stakeholders at various levels.

About you

MBA Degree 6+ years of HR management consulting experience, including HR Contact Center and/or Shared Services projects

Leadership Skills

Ability to inspire, guide, and manage teams to achieve high performance and deliver exceptional results. Skilled in fostering teamwork, inclusivity, and a shared sense of purpose to build a cohesive and high-performing team. Expertise in clearly conveying goals, expectations, and feedback to ensure alignment and understanding within the team.

Strategic Partner

Extensive experience in large-scale HR transformation projects, including global HR operations and support models. Proven expertise in designing and deploying Tier 1 and Tier 2 HR support functions. Strong background in managing and participating in HR transformation initiatives, preferably with experience at a large consulting firm. Expertise in creating HR taxonomies, service catalogs, implementation plans, role descriptions, and organizational designs. Exceptional project management skills with the ability to manage multiple priorities and stakeholders. Strong analytical, problem-solving, and communication skills. Ability to work effectively in a global, cross-cultural environment. Demonstrated ability to manage ambiguity and overcome business challenges. Proven ability to collaborate with divisional and functional groups to develop strategies and manage projects end-to-end.

Technical Skills

Strong quantitative and qualitative analysis skills Ability to gather, synthesize and analyze data and draw logical conclusions Advanced proficiency in PowerPoint (written presentations for a senior audience), Excel (mathematical modeling of large data sets), Word (white papers)

Interpersonal Skills

Strong verbal and written communication skills. Demonstrated ability to work independently with limited guidance. Proven ability to interact effectively with senior leadership. * Commitment to professional and personal growth.