Job Description

About Us

NewGen exists and operates at the intersection of Creators, Culture and Community. We exist because we think agencies have been slow to adapt to major shifts in consumer behaviour and digital engagement, clinging to outdated methodologies and platforms that no longer pack the desired punch or reach the right audiences.

We think there's a better way - a way that aligns with how people and communities interact, share and make decisions in the digital age. Our mission is to revolutionise these connections, making advertising more relevant, more engaging, more fun and more effective.

NewGen is a team of creators, doers and makers across multiple territories and geographies with a combined passion and understanding that meets at the intersection of Creators, Culture and Community.

NewGen's services build brands, consumer up, and social out through the exceptional delivery of the following service lines:

Social & Community: From social strategy to community management, our marketing services help brands move at the speed of social; Influencer & Creator: We partner with everyone's favourite creators to get whole generations excited about our clients; Paid & Performance: We help brands and creators reach the right audience, on the right platforms, in the right format, at the right time; Creative & Production: We think big but sweat the small stuff, building ideas that spread, Social-first but not social only; Talent Management: We work with an exclusive roster of the best minds and content producers on Social and Media to level-up their career in the space; Data & Strategy: We get under the skin of brands, building impactful strategies that use insight to shift the dial; and Gaming & Innovation: Our gaming heritage allows us to connect on a deeper level with our clients' audience.
NewGen operates from 3 principal locations. 2 of these are in the UK, being Manchester and London with our final principal location in New York.

About The Role

The HR Manager will be the cornerstone of our Global People function, ensuring smooth day-to-day HR operations while contributing to strategic people initiatives across our global offices. You'll oversee employee lifecycle processes, maintain accurate HR systems and compliance, and play a key role in developing our learning, engagement, and succession strategies.

This is a fantastic opportunity for a proactive, hands-on HR professional who enjoys balancing operational excellence with strategic impact.

Key Responsibilities

Core HR Operations

Manage onboarding and offboarding processes for all UK employees, ensuring a seamless and positive experience. Conduct and maintain right-to-work checks and compliance with employment legislation. Maintain and continuously improve the accuracy of our HRIS (Bamboo) and employee data. Serve as the first point of contact for HR queries in the UK office. Serve as the first point of contact for HR queries in the US office, escalating to our US payroll providers and Finance team in the event of any escalations. Work with our US payroll providers and Finance team to assist with any HR queries in the US office. Support performance review cycles, compensation updates, and HR reporting and performance management processes.

Strategic People Initiatives

Partner with the Fractional People Director and Chief of Staff to develop and implement a company-wide Learning & Development (L&D) plan focusing on bespoke manager training which culminates in an annual manager training offsite. Work with department heads to build and execute succession planning frameworks and job banding structures to support career progression and talent retention. Collaborate with the Chief of Staff to design and launch employee engagement initiatives, including eNPS and engagement surveys, feedback analysis, and follow-up action planning. Support internal communications and change management around new HR initiatives.

About You

4+ years' experience in an HR Generalist or HR Manager role, ideally within a creative, digital, or fast-paced agency environment. Strong understanding of UK employment law and right-to-work regulations. Experience managing an HRIS (preferably Bamboo). Proven ability to design and/or deliver L&D and engagement programmes. Confident working independently while collaborating across international teams. Exceptional organisational skills and attention to detail. Approachable, proactive, and people-focused -- you thrive on building trust and driving positive culture.

Benefits

The 'Reset', a market first and industry exclusive benefit that provides employees an additional 10 days of annual leave per year, to allow a proper switch off from the business; 5 days of fully funded Carers Leaver, to ensure our team can take care of those that matter the most to them; Early finish Fridays', 10am to 4pm core working hours to facilitate flexible working and flexible Holiday period closures (to allow our employees to take the time to celebrate what is important to them and their loved ones, when they want to take it); Private company funded baby scans; In partnership with the charity 'Petals', company coverage for bespoke baby loss counseling; Access to private medical healthcare and mental healthcare through Aviva; and A bespoke subscription package, giving employees a monthly allowance and credit card to spend on anything they like; from childcare to holiday costs contributions. Other popular subscriptions from employees include; gym memberships, Netflix, Spotify, Calm, Urban Massage and Hello Fresh.
Job Type: Full-time

Pay: 45,000.00-60,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Flexitime Life insurance Private medical insurance Referral programme Sick pay
Work Location: Hybrid remote in London WC1V 7HP