Job Description

About Us

National Learning Group is one of the UK's leading online tutoring providers. We support thousands of students each year and are expanding fast, with a team of 33 office staff and over 350 online tutors. As we grow, we need an experienced and capable HR Officer to support our team, improve our systems, and help us maintain high standards across the board.

The Role

This is a hands-on role for someone who wants to take real ownership of day-to-day HR operations in our office based in Prudhoe. You'll be involved in recruitment, onboarding, training, attendance tracking, employee relations, policy compliance, and helping to build a positive culture. You'll also support aspects of tutor HR - especially around policies, contracts, and offboarding. You'll work closely with senior staff, line managers, and the wider team to ensure HR processes are clear, compliant, and effective.

Key Responsibilities

Office Team (33 staff):

Coordinate recruitment, interviews, and onboarding Monitor attendance and support performance tracking Manage day-to-day HR queries from staff and line managers Ensure policies, procedures, and records are compliant and up to date Support training, appraisals, disciplinaries, and grievances Lead offboarding and exit reviews Contribute to staff wellbeing, culture, and morale initiatives Manage payroll and recordkeeping

Tutor Workforce (350+ self-employed):

Communicate tutor policies and updates Support terminations during training or for performance reasons Handle tutor contract and compliance queries Manage tutor reference requests and referral processes Work alongside recruitment and safeguarding teams to improve retention and consistency

Person Specification

HR experience in a fast-paced environment (education or service sector a bonus) Good working knowledge of employment law and HR best practice Professional, confidential, and solutions-focused Able to work independently and manage multiple priorities Strong written and verbal communication skills Highly organised, with attention to detail CIPD Level 3 or above preferred (or working towards it)

Why Join Us?

You'll be joining a growing, purpose-driven business where your work will have clear impact. We're professional but not corporate, fast-moving but structured. If you want to help shape how a national education provider looks after its people, this is the right place to do it.

Starting salary of 27,000+ depending on experience.

This is a full time, in office role.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Canteen Casual dress Company pension Free parking On-site parking Transport links
Application question(s):

Are you based in the North East of England?
Education:

A-Level or equivalent (required)
Experience:

Administrative: 2 years (required) Office HR: 2 years (required)
Work Location: In person