Job Description

HR Manager - Houghton le Spring

Salary:

40,000 - 43,000 per annum, depending on experience and qualifications

Location:

Houghton le Spring -

Office-based role (commuting required)

Hours:

Monday - Friday, 9am-5pm (37.5 hours/week)

Join Pacifica and lead HR operations for one of the UK's largest domestic appliance repair companies.

We are seeking an experienced HR professional to manage our HR function, advise senior management, and drive employee engagement. This role offers the chance to develop people management practices, support a high-performing team, and make a visible impact across the business.

Key Responsibilities

Lead the day-to-day HR operations and team management Support recruitment, workforce planning, and onboarding Maintain HR policies in line with employment law Provide coaching, guidance, and support to managers Manage employee relations, absence, disciplinary, and grievance cases Administer maternity, paternity, and parental leave processes Conduct exit interviews and track trends Maintain learning and HR databases

Requirements

CIPD Level 5 minimum or Level 7 (and to have held this qualification for at least 3 years) At least 3 years' experience managing a HR team or department Strong knowledge of employment law, TUPE, and HR best practice Excellent verbal and written communication skills Professional, reliable, and able to handle confidential information Able to thrive in a fast-paced, evolving environment

Why Join Pacifica?

Lead and develop a skilled HR team Work closely with senior management on people strategy Shape employee engagement and development Make a visible impact in a dynamic, fast-growing organisation

Benefits

30 days annual leave

(including 8 bank holidays)

Death-in-service benefit

(3x salary)

Employee discounts

via company retail portal

Monthly recognition scheme

: cash prize draw

Complimentary appliance cover

for your own home appliances

Free on site parking

Hours:

Monday - Friday, 9am-5pm (37.5 hours/week) You may be required to work additional hours from time to time to meet the objectives of this role.

Salary:

40,000 - 43,000 per annum, depending on experience and qualifications

About Pacifica

Founded in 2003 and united under the

Pacifica

brand in 2005, we have grown to become the

largest domestic support services provider in the UK

and a trusted name across Europe. With a reputation for excellence and a core team of directly employed, experienced engineers, sales, and support staff, our services include

repairs in and out of guarantee, warranty products, spares warehousing, and product replacement

.



Pacifica carries out over

370,000 domestic appliance repairs every year

and employs over 200 engineers

nationwide and over 450 employees on payroll

. We are a

carbon-neutral company committed to reaching net-zero by 2035

.

Our Purpose:

Keeping households running while protecting the environment

Our Vision:

Caring for our customers' appliances for a sustainable future

Apply today

if you are a proactive HR leader ready to drive strategy, engagement, and growth.