Job Description

Job Introduction

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Are you ready to shape the future of HR in an ambitious, evolving organisation?

This is your opportunity to take on a career-defining challenge. We're recruiting an HR Operations Manager to join our team at a critical time of transformation and growth.

Why This Role Matters

We're on a transformation journey - addressing new organisational priorities and striving to deliver exceptional services. This new role will be pivotal in helping us achieve our ambitions by:

Optimising and streamlining

our HR systems, policies and processes.

Leading and inspiring

our HR Operations team, nurturing a culture of proactive, high quality customer service and efficiency.

Driving cultural and organisational change

at every level.

What We're Looking For

Experience in an operational HR team management or Employee Relations management role, including advising on complex Employee Relations cases. CIPD Level 5 qualified or above, or a degree in a relevant subject, and/or equivalent relevant professional experience. Demonstrable experience as a pragmatic manager who is passionate about improving processes and shaping employee experience. Strong analytical skills with experience using HR data to drive decisions. Excellent communication, coaching and problem-solving abilities.

You will be required to use a breadth of HR knowledge, ideally with experience within the public sector, to support and deliver on a wide range of people activities across the employee lifecycle. This will include providing professional HR advice on complex ER casework and change management, process review and development, payroll and compliance and involvement in HR projects. You will line manage a team of HR Advisors & HR Administrators and use your leadership skills and enthusiasm to support team development and continuous improvement to drive a high-quality HR service.

Why Join Us?

At the MCA, we're committed to becoming the highest-performing combined authority in the country. You'll be part of a forward-thinking team that values innovation, collaboration and continuous development. This is your opportunity to make a real difference in a role that offers both strategic influence and operational impact.

Ready to Apply?

If you're ready to take the next step in your HR career and bring your expertise to a role where you can really add value, we'd love to hear from you. Please see the job description for more information.

Apply now

or contact the hiring manager Mary Edbrooke, Senior HR Business Partner, at mary.edbrooke@westofengland-ca.gov.uk for more information.

The closing date for this role is end of the day on Sunday 9th November.
The interviews are planned to be held in early - mid Nov.