Job Description

Who are we
At Knight Frank, we work responsibly in partnership to enhance people's lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart .
About The Role
Knight Frank is looking for an HR Workday Specialist to lead the Workday Product Team, and to oversee the transition and evolution of the new Workday system into BAU.
Having gone live with the 'Minimum Viable Product' (MVP) there is a plan to implement further modules and drive continuous improvements.
Who we are
At Knight Frank, we believe that property is personal. We're a collaborative partnership with over 125 years of experience leading the property industry and 740 offices in more than 50 international territories, having advised on more than 500 billion pounds of real estate.
But more than anything, we're experts. From luxurious residential developments to iconic skyscrapers, prestigious landmarks to historical rural estates, we're operating at the top of our field, influencing the fabric of communities, and shaping the skylines of tomorrow.
For you, that means unrivalled opportunities to grow, develop, and succeed in a rewarding career. It means control of your own destiny, the freedom to impact, and all the tools you need to become an expert in your own right.
We have launched a new Group Vision and Strategy, setting out our ambitions as a global business in three key areas - People, Clients, and the Future.
Alongside this, we have created new three-year plans for each of our UK Divisions and Sub-Divisions.
These plans set out the priorities and initiatives that the UK business will focus on and will contribute towards the desired futures articulated in the Group Vision and Strategy.
Human Resources
Position Knight Frank as an employer of choice across the geographies in which we operate.
Evolving an inclusive and diverse workplace that empowers contribution, optimises potential and recognises and rewards everyone. Engage our leaders and people in our purpose and values, working together for our clients and our future success.
Technology
Leverage existing and emerging technology to enhance the client experience, driving competitive advantage as well as utilising technology to yield efficiency and productivity.
Support the firm's ambition to be the best place to work by ensuring our staff have a high-quality IT experience throughout their time with Knight Frank, ensuring we minimise any day to day disruption and keep them productive through the use of our digital toolset.
What the role will entail
A wonderful opportunity for a Workday Product Owner to assist Knight Frank with the implementation and evolution of Workday within the firm.
A Product Owner, you will be responsible for defining a Product Vision that enables the People strategy through the delivery of Workday product roadmap.
The scope of the role is multi-dimensional including supplier management, product development, enhancement, evangelism, and advocacy.
It requires a blend of experience in identifying and maximising the business value of people solutions alongside deep understanding of Workday and HR processes.
This person will be responsible for building and leading the Workday Product team, defining a product vision and roadmap, managing key internal stakeholders and external suppliers alike.
They will be accountable for the delivery of strategic objectives whilst driving the embedding and continuous improvement of the new system.
What you will be responsible for
Defining and articulating the Product vision and the creation of a product roadmap to deliver the vision.
Leading a cross-functional product delivery team in delivery of the Workday Product strategy, aligned with our Business Strategy, monitoring and horizon scanning of current and potential capabilities and functionality.
Oversee the ongoing design, development, and maintenance of Workday, taking the product from MVP to its full potential, overseeing bi-annual releases and implementation of new modules.
Eliciting product requirements and outcomes through mapping colleague journeys and identifying value streams.
Creating, managing, and prioritising the product backlogs.
Product budget management.
Acting as a primary liaison between business stakeholders, product team colleagues, data and information security and our supporting third-party partners.
Contributing to an appropriate hierarchy of themes, epics, stories, and tasks.
Approving user stories & acceptance criteria directly.
Collaborating with functional analysts on certain user stories & acceptance criteria.
Functional and technical product knowledge and specific domain expertise.
Ensuring user stories are "ready" for configuration/development to start work.
Leading the product delivery including release planning and expectation management.
Tracking progress towards the release of a product.
Prioritising defect or bug resolution to agreed transparent level.
Management and communication of system issues, potential development, and procurement process efficiencies.
Serving as a strong consultative partner to business users and functional leaders to continuously improve service delivery.
Advocate cross-functional working and value driven feature and process enhancement, working across silos with the People team, IT and the wider business to drive engagement with the tool and ensure embedding, adoption and evolution of the system, as well compliance with IT change governance.
Ensuring seamless collaboration with key stakeholders, users and suppliers, driving clear and consistent communication and actions (e.g. Process Owners, User Group and IT CAB).
Create and maintain regular progress reports for senior stakeholders.
Implementing BAU processes and operating models, ensuring up-to-date documentation of system configuration, processes and capabilities.
People Manager responsibilities for new HR Workday Product Team
What experience you will need
The ideal candidate will have experience of:
Previously working as a Product Owner, Product Manager or Agile BA, ideally with relevant Product Management accreditation, with minimum of 2 years' experience in role.
Agile delivery methodology, e.g. Scrum, Kanban, Lean.
Customer Journey and Value-Stream Mapping
Creating a Product Vision, Roadmap and Backlog Management.
Hands on configuration of multiple HR Workday modules - particularly HCM, Recruiting, Absence, Talent, Advanced Comp and Benefits.
Designing and delivering business process efficiencies.
Knowledge of Workday security setup.
Integrations from/to Workday.
Transitioning a greenfield Workday implementation to BAU.
Embedding Workday within HR processes and business strategy.
Project planning & agile methodology.
End-to-end management of release cycles.
Setting up the Workday Operating model.
Manage and develop a team of analysts.
The ideal candidate will be able to demonstrate the capability to:
Quickly identify and resolve config and data issues from within Workday.
Complete and validate EIBs.
Design security matrix.
Manage queries for the team via ServiceNow.
Partner with senior stakeholders and key users.
Create and amend user guides.
Complete requirements that would be required by Workday Pro.
Deliver value-driven business outcomes.
Manage complexity, ambiguity and thrive in a fast-paced change environment.
A mindset of continual improvement
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.