Job Description

We're hiring a HR Services Manager! Are you ready to lead the heartbeat of HR?

Location:

London or Amsterdam Head Offices, remote working options available

Language needed: Must be able to speak both English and Dutch

At PPHE Hotel Group, we create valuable memories for our guests and that starts with our people. We're looking for a forward-thinking

HR Services Manager

to lead our centralized HR support functions in London and Amsterdam.


In this key role, you'll manage a high-performing team delivering seamless HR services. From onboarding to offboarding, ensuring compliance, consistency, and a service-first mindset that reflects our hospitality values. You'll drive process improvements like automations, champion HR tech, and be the go-to expert for complex queries and operational insight.

The benefits of working with us:

Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to 750! Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons 24/7 employee assistance programme Rota given 2 weeks in advance Departmental productivity & service incentive scheme Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training

About the role:

Proactively and efficiently lead a team of HR Service Centre professionals Manage the day-to-day operations of the HR Service Centre, ensuring timely and compliant handling of employee lifecycle processes Identify and implement process improvements and automation to increase efficiency and reduce manual work, collaborating with People Technology and HR teams to ensure processes meet the needs of hotel operations. Act as a key escalation point for complex or sensitive queries. Ensure all HR transactions and records are compliant with GDPR, employment law, and internal audit requirements. Support internal audits and contribute to risk mitigation strategies. Provide regular reporting and insights to Senior HR Leadership on Service Centre performance, trends, and opportunities for improvement. Monitor and report on SLAs, KPIs, and other performance metrics.

About you:

Ability to speak English and Dutch

Proven experience managing an HR shared service or Service Centre, ideally within hospitality, retail, or multi-site environments. Strong understanding of HR processes and systems. We are currently moving to the Dayforce system Hospitality mindset with a passion for delivering exceptional employee experiences.

Ready to make a real impact in a fast-paced, people-focused business? Join us and help shape the future of HR services.