Job Description

Our HR Services team are looking for an HR Services Advisor to provide expert support across the full employee life cycle to our Restaurants, Production Kitchens and Estates business.

About the Role

In this role you will be responsible to partner with a dedicated business area and act as Tier 2 support, providing guidance on HR processes, policies, and systems, while ensuring colleagues and leaders are fully supported. You'll play an important role in driving continuous improvement, coaching HR Assistants, and delivering upskilling sessions for leaders.



You will also -

Manage a caseload of HR service, process, and policy queries, ensuring timely and accurate resolution. Partner with HR Business Partners and Employee Relations specialists to complement their work with advisory and administrative expertise. Act as a Workday super user, supporting leaders in executing HR processes and ensuring data accuracy. Leading/supporting projects such as service improvements and new initiatives. Create collaterals and guides that colleagues can use to implement new initiatives. Keep up to date with employment legislation and best practices to ensure compliance and proactive risk management. Use data insights to update business areas and support in making informed decisions

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be a proactive and solutions-focused HR Advisor with prior experience in a similar role, deally in hospitality.. You will be confident in providing expert advice across the employee life cycle. with excellent attention to detail and a strong customer-first mindset. You will thrive in a fast-paced environment where accuracy and relationship building are key.



You will also-

Have a strong knowledge of employment law, HR policies, and the employee life cycle. Have the ability to coach, upskill, and empower leaders. Have experience using an HRIS, fluency with using Workday is preferred Have strong communication skills, with the ability to partner credibly with managers, HRBPs, and ER teams. Be able to confidently use data to influence decisions and mitigate risk.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.


In return you'll receive an excellent benefits package, including a company pension, 25 days' holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.



At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.



If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.