Job Description

We are recruiting for a HR Shared Services Advisor to join our busy and proven HR team in Peterborough the role is 25 hours per week fixed term contract to cover a secondment until end of October 2026. This is an exciting opportunity to join a centralised HR Shared Service team and really make a difference to the people we support.
Here at Mencap we understand that some of our office based colleagues can do their role from a range of locations, which is why we like to be flexible, the role requires you to work 25 hours per week, you can choose to work from home or from our Peterborough office. During your first month of training, you'll be expected to come in twice a week.
Are you someone who is willing to learn and try new tasks? We need a confident person to answer calls and emails. It would be good for you to have some computer skills.
Do you have the skills to become a HR Shared Service Advisor?

• You will be doing all employment checks for new employees.
• Making sure we have employment references and correct identification documents.
• Making sure all data is correct in Mencap systems and uploaded.
• Sending letters to employees at Mencap.
• Experienced and confident in using a wide range of different software and databases
• Ideally have a good understanding of policies and procedures with the ability to guide our internal customers using the relevant policy and procedures
• Sending references to previous employees.
• The successful candidates ideally will have experience working within a customer service environment. You will have the ability to work decisively in collaboration with the teams we support all over the UK.

*This is not an exhaustive list of the role and its requirements, please look at the full job description for further information.
This vacancy closes on Tuesday 20th January 2026.
Here at Mencap we operate a blinded recruitment process for a lot of our roles, please ensure you apply with a full application and covering statement.
JOB ID: 35282
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated. Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings. For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere. Everyone is expected to treat people well and make Mencap an inclusive organisation. Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes Everywhere people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you're applying for.

Skills Required