Job Description

What you'll be doing?

Supporting the business and our divisional offices, our Head Office functions cover all departments from our Executive Board through to our support functions such as Group Design and Technical, HR, Health and Safety, IT, Sales and Marketing, Commercial, Procurement, Group Finance, Corporate Affairs, as well as Legal and Company Secretariat. We also have a specialised function - Barratt Partnerships.
While the work varies from team to team, our key requirements don't: you must be well organised, extremely helpful and resourceful, and able to use your initiative. You'll understand that what you do is important, and impacts on your team, the department, and the wider business.



Reporting to the Head of Reward and People Services you will be responsible for managing the shared services team and ensuring the delivery of high-quality HR services and support to internal customers. This includes overseeing HR transactions and low-level ER issues, managing employee enquiries, and coordinating with other HR teams to ensure seamless delivery of HR services.





You will be expected to:


Manage the HR shared services team, including coaching, training, and developing team members to ensure the highest level of service delivery and customer satisfaction. Accountable for ensuring accurate and timely processing of HR transactions, such as employee data changes, new hires, terminations, and benefits administration. Collaborate with other HR teams to ensure seamless delivery of HR services. Continuously evaluate, improve and automate HR processes and procedures to ensure efficiency and effectiveness. Provide support and guidance to the team and employees on HR policies, procedures, and programs. Develop and deliver HR metrics and reporting to measure and monitor the effectiveness of HR shared services and identify opportunities for improvement, provide insight for the business which enables change and decision making. Ensure compliance with all legal and regulatory requirements related to shared services operations. Support the HR team to further develop a Self-Service Operating Model. Keep up to date with technology advancements and external best practice to ensure continual evolution of the Shared Service function to maintain a high quality service.

What you'll need?

To be successful in this role, we are looking for:


HR Operations: Strong knowledge of HR policies, procedures, processes and best practices - with experience of optimisation and improvement in a shared services environment. People Management: Experience managing an HRSSC team (ideally that are geographically dispersed), providing coaching and mentoring, and leading through change management. Customer Focus: Ability to understand the needs of various stakeholders, deliver high-quality services, and ensure customer satisfaction. Project Management: Ability to manage complex projects, develop project plans, monitor progress, and deliver on time and on budget. Experience of setting up an HR Shared Service Centre from initiation to successful implementation is essential. Change Management: Ability to lead and manage change initiatives, communicate effectively, and implement solutions to achieve organisational objectives. Data Management: Ability to manage and use HR data, analyse and report on HR metrics, and provide insights to drive business decisions. Technical Skills: Knowledge of HR management systems, payroll systems, and other relevant software applications. Communication: Strong communication and interpersonal skills to communicate and work effectively with stakeholders at all levels of the organization. Problem Solving: Ability to identify, analyse and solve complex problems and recommend effective solutions. Continuous Improvement: Strong focus on continuous improvement, innovation, and learning to enhance HR shared services delivery.

Our Company and Benefits

We've been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.



Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.



We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.


As part of working for Barratt Redrow PLC and specifically for this role we offer:
Competitive Salary Competitive Bonus Scheme Private Medical Cover - Single Cover Annual Medical Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Choice of Flexible Benefits * Enhanced Family Friendly Policies