Job Description

502113 Birmingham, West Midlands , United Kingdom Support Services Human Resources Full Time / Fixed Term Contract Opening on: Dec 9 2025 Closing on: Jan 9 2026

HR Shared Service Officer

Contract:

12 month Fixed Term

Salary:

26,390 per annum & Company Benefits

Hours of Work:

Monday - Friday 09.00 -17.00

Location:

The role is a fixed office worker based at our Birmingham office, with some working from home, You will be required to attend the office every

2

weeks as a minimum, and as and when required by your Line Manager.



Are you passionate about delivering high-quality HR services? Join Ingeus UK as an HR Shared Service Officer and be a key part of our dynamic team!

What you'll do as our HR Shared Service Officer:

Transactional HR Support:

Process HR requests via a busy service desk, support managers and colleagues in areas such as sickness absence and pay, family leave, changes to pay and working patterns and general employment queries, managing a very busy Inbox and processing a high volume of tickets daily.

Payroll Processing:

Ensure accurate and timely submission of changes to terms and conditions which impact payroll

Data Accuracy:

Ensure data added to and contained within our HR systems is accurate and maintained

General HR Administration:

Handle various administrative tasks to support the HR function

What we're looking for:

Efficiency:

Comfortable working with a very high workload

Process Adherence:

Ability to work alongside defined processes.

Communication Skills:

Strong verbal, listening, and writing skills.

Team Player:

Collaborative and supportive attitude.

Confidentiality:

Handle sensitive information with discretion.

Flexibility:

Committed and adaptable to business needs.

Resilience:

Open to feedback and continuous improvement.

At Ingeus, we've spent time listening to our employees to build our benefits package:

25 days annual leave plus bank holidays with the opportunity to salary trade extra EAP Support programme available 24/7 with access to 6 x counselling sessions Private Medical Insurance Eyecare vouchers with help to purchase new glasses Life assurance Online discount shopping Cycle to Work scheme Season ticket loan Up to two days each year dedicated to Community Giving (Volunteering) Access to Salary Finance; financial education and advice The opportunity to buy extra perks such as, critical Illness Cover, dental insurance Long Service Awards

We understand that everyone's journey is different, and we're committed to making our recruitment process as inclusive and accessible as possible. if you require and support or adjustments - whether that's help with the application, interview format or anything else - we're here to listen and work with you to find the best approach. Our goal is the ensure you can showcase your skills and potential in a way that works for you. Please do not hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you.



Ingeus, governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive.

Please note that this role could be closed early if we receive sufficient applications.