Job Description

Why BT Digital?

We\'ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world\'s first telecommunications company. At our heart we\'re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

We\'ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you\'re welcome at BT, we really mean it.

Why this job matters

In this role, you will be responsible for the in-life management of BT\'s People Systems specifically Open Text covering solution design, build, and issue management, seeking to optimise the cost to serve and the colleague experience.

You will be responsible for the business administration and configuration of the People Systems and will play a key role in ensuring BT continues to fully exploit and benefit from future product developments working across the community, HR, vendors and other customers.

What you\'ll be doing

• Responsible for the global processes and systems within your SME specialised area
• Participate as a Subject Matter Expert in various internal and external user groups
• Partner with key stakeholders, Global Process Owners, Product Owners, Solution Administrators, Technology and vendors sharing knowledge and delivering the expected colleague experience
• Accountable for the configuration, maintenance and operation of the system
• Responsible for managing SaaS Updates and change requests
• Responsible for providing in-life support for colleague issues
• Be the point of contact for escalation issues
• Create and administer end user surveys to solicit feedback on processes & systems
• Ensure self-serve information is personal, simple, brilliant and continuously improved

Skills and experience required for the job

• Understanding of the HR function within a global corporate organisation
• Excellent knowledge of a HR system (SuccessFactors desirable )
• Document/contract management experience
• Ability to communicate effectively to both technical and business audiences
• Strong problem-solving and troubleshooting skills
• Strong stakeholder management and relationship skills
• OpenText experience would be desirable

What you\'ll get in return

• Hybrid working (3 days per week in the office, 2 wherever)
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you\'re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON\'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

BT