Job Description

Please note that the advertised pay is pro rata'd.

The HSG is an early intervention programme to support activity, which prevents people from becoming homeless, stabilises their housing situation, or helps potentially homeless people to find and keep accommodation. It supports vulnerable people to address the, sometimes multiple, problems they face, such as debt, benefits, tenancy/housing management and health issues. Support is person centred, aimed at supporting people to secure and maintain sustainable housing by addressing the issues they face, helping to improve their health and well-being.

The key part of the role is to provide support to Age Cymru Dyfed's Housing Support Officers in Ceredigion.

Key responsibilities of the role:

To provide administrative support to the HSG Dementia and Older People's teams as required.

Telephone/reception duties including client referrals and communication of this to the appropriate team member.

Photocopying, scanning and disposal of confidential documents.

Maintaining Excel spreadsheets and other databases

Recording client feedback

Completing paper and online forms and documents (training will be provided)

Assisting other members of staff with administrative/clerical duties as required

Printing and posting of appropriate documentation as required.

Occasional visits to clients across Ceredigion (own car essential) to collect documents and/or assist them to make phones calls/applications

To undertake any further reasonable duties as requested by the Information and Advice team.

To adhere to ACD policies and procedures, as well as the staff handbook.

To participate in any training deemed necessary for the role.

Skills, Qualities and Experience

Skills, Qualities, and Experience

Essential (E) or Desirable (D)

Educated to a good standard (However, experience instead of qualifications will also be taken into consideration)

Essential

Proficient in Microsoft office and other software/social media applications, in particular Excel

Essential

Experience of working in an office environment

Essential

Experience of record keeping using a customer relationship management database

Essential

Understanding of issues facing older people including those relating to housing

Desirable

Good written and verbal communication skills

Essential

Organised and methodical

Essential

A flexible, can-do attitude

Essential

A self-starting team player who takes pride in completing tasks to a high standard

Essential

Welsh speaker

Desirable

Able to maintain a good working relationship

Essential

Own transport (travel may be required across Ceredigion)

Essential

Age Cymru Dyfed - Additional Benefits

31 days annual leave inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment.

Employer contribution to Government Nest Pension Scheme

Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including:

Free 24-hour confidential helpline to assist with Health and Wellbeing including support with:

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Stress and Anxiety

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Counselling

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Family Issues

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Bereavement

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Financial Wellbeing

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Childcare Support

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Relationship Advice

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Legal Information

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Medical Information

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Tenancy and Housing Concerns

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Alcohol and Drug Issues

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Consumer Issues

24-hour access to Virtual GP Service for employees and their family

Access to a range of discounts via the "Blue Light Card "Scheme

Eyecare Voucher Scheme

Job Type: Part-time

Pay: 22,932.00 per year

Expected hours: 21 per week

Work Location: Hybrid remote in Aberystwyth SY23 2LN