Job Description

GTS is committed to transforming travel across London with a focus on community, innovation, and inclusion. With a strong emphasis on safety and service excellence, GTS plays a vital role in connecting people and places across the capital.



We're now looking for a strategic and collaborative

HR Business Partner

to join our People team and drive the delivery of our People Plan across the business.

What You Will Do:

As HR Business Partner, you'll work closely with senior leaders to shape and deliver people strategies that support business performance, employee engagement, and organisational growth. You'll act as a trusted advisor, balancing business needs with fairness and consistency.


Develop and deliver the People Plan for your directorate, aligned with wider business goals. Provide strategic HR support to departments across the GTS Elizabeth line. Lead on productivity and performance improvements through people initiatives. Manage employee relations and industrial relations risks, maintaining strong union relationships. Support delivery of committed obligations and contractual requirements. Act as the main interface between client groups and the wider People team. Advise on complex ER cases including investigations, disciplinary, grievance, and absence management. Oversee probation processes and ensure effective support for new employees. Support employee engagement initiatives and staff engagement plans. Develop and implement HR policies and deliver training to embed them across the business. Design and deliver line manager training in collaboration with L&D. Use HR dashboards to identify trends and drive improvements. Represent HR in business-level projects and support ad hoc initiatives from the People Director. Step in during service disruption to support customer-facing colleagues as part of the step-in programme.

What We Are Looking For:

We're seeking a confident and experienced HR professional who can lead with insight, influence stakeholders, and deliver impactful people strategies. You'll be a strong communicator and relationship-builder, with a passion for driving positive change.


GCSE English and Maths (Grade C or above) or equivalent. CIPD Level 7 qualified or equivalent. Proven experience in a HR Business Partner role. Strong knowledge of employment legislation and HR best practice. Experience across the full employee lifecycle. Skilled in developing and delivering people strategies. Experience designing and delivering line manager training. Familiarity with HR systems (ideally iTrent). Experience working with Trade Unions (desirable). Knowledge of railway terms and conditions (desirable). Excellent planning, problem-solving, and analytical skills. Adaptable and resilient under pressure and change.

Benefits and Rewards

Travel Benefits (discretionary):


Free zones 1-6 Oyster travel card, for you and another person who lives at the same address 75% discount on all UK rail travel, and some international services

Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme

Star Hub

: A dedicated online benefits platform for retail and entertainment discounts

About Us

GTS values its workforce, offers career progression and provides a platform to grow and develop.



We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.



We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.