Job Description

Firmdale Hotels is an international award-winning group comprising 11 high-end luxury hotels and 8 bars and restaurants across London and New York. We inspire our teams to love what they do and to live and breathe our values. We believe our people should have the opportunity to grow and progress, whatever their role.


We are now seeking a passionate and experienced Human Resources Manager to join our team at the Haymarket Hotel. In this pivotal role, you will also provide support to our Head Office, overseeing a full range of people-related activities while championing a positive, inclusive, and high-performing culture.

This is a full time on-site role based in the West End of London.

Responsibilities:

Oversee and manage the HR and recruitment functions for Haymarket Hotel. Partner with key stakeholders, building trusted relationships and providing expert HR advice. Support and implement HR and recruitment strategies aligned to business objectives. Ensure policies and processes are consistent across the group, working closely with the wider HR team. Lead on employee relations matters (investigations, disciplinaries, grievances, absence management, etc.). Coach and support managers to deliver a best-in-class recruitment and selection process. Champion training and development opportunities, ensuring compliance and consistency. Manage HR administration including onboarding, contracts, reports, and employee milestones. Act as the on-site HR systems expert. Keep up to date with HR legislation, proactively advising on any changes that may impact the business.

What you Need:

CIPD qualified (or working towards) - desirable. Previous HR experience within hospitality, luxury, or customer-focused industries. Strong attention to detail, accuracy, and organisational skills. Resilient, solutions-focused, and able to handle sensitive situations with confidence. Passionate about people, engagement, and creating a culture where teams can thrive. A natural relationship-builder, able to influence and collaborate at all levels. Enthusiastic, approachable, and a role model for our company values.

What We Offer:

Competitive salary plus service charge to be discussed. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:


Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel - AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you are an HR professional with a passion for people and hospitality, we'd love to hear from you.


Apply today to join Firmdale Hotels and play a key role in shaping our people-first culture.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.


In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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