Job Description

The Role

Lemon is on an exciting growth journey, and we're looking for a proactive, detail-oriented People Advisor to support our HR function. This role is key to ensuring our HR processes run smoothly and align with legislation and best practice. You'll play a hands-on role in employee relations, policy implementation, and process adherence, supporting the wider business with consistent, compliant HR guidance.

What You'll Be Doing:

Ensuring HR policies and procedures are consistently applied and compliant with employment legislation. Providing first-line advice and guidance to managers and employees on HR matters including absence, conduct, performance, and grievance. Supporting the management of employee relations cases with a strong focus on compliance, process adherence and employee experience. Assisting with the implementation and maintenance of internal HR processes and systems, ensuring they are fit-for-purpose and efficient. Supporting the HR team with accurate and timely data management, maintaining HR records in line with GDPR and company standards. Producing reports and identifying trends to help drive continuous improvement in HR processes. Assisting in internal audits and helping maintain our ISO9001 and ISO27001 standards

Hours/Salary Information:

We are looking for candidates who are available to work between 30 and 37.5 hours per week. The exact contracted hours can be discussed during the interview to ensure the best fit. Competitive salary between 32,500 and 37,500 per annum (FTE)

What We're Looking For:

A strong foundation in HR with practical experience supporting policy and process delivery. Knowledge of UK employment law and HR best practice. A detail-focused approach, with a commitment to process accuracy and consistency. Excellent organisational skills and the ability to manage a busy, varied workload. Strong interpersonal skills with the ability to advise and support managers and employees.

About us!

Lemon was established in 2003 out of a passion to provide world class customer service. We take great pride in our Call Management and Business Process Outsourcing services and ensure that each and every customer gets the VIP treatment.

We are innovative and we use technology to assist us, but we do not hide behind it, and we do not use any robotic call scripting, we are just real people, having real conversations.

We also understand the importance of good systems and processes and that is why we have committed to achieving and retaining international standards in the form of our ISO9001 and ISO27001 certifications, which support our purpose and assure our absolute professionalism at all times.

Why Work with Us?

We believe in creating a work environment where everyone feels valued and empowered. Some of the fantastic benefits of joining our team include:

Competitive Salary - A remuneration package that reflects your expertise. Length of Service Annual Leave Scheme - 5.6 weeks of paid leave (including bank holidays), with additional leave rewards based on your tenure. Well-being Support - Comprehensive well-being resources, including access to our Employee Assistance Programme to support your physical and mental well-being.
Job Type: Full-time

Pay: 32,500.00-37,500.00 per year

Benefits:

Company pension Employee discount Referral programme
Work Location: In person